Loading
Chatwoot
Customer Support
★ 4.1
rating
$19/agent/mo (Cloud Hacker)
starts at
Free
tier
VS
★ Winner
Gladly
Customer Support
★ 4.7
rating
Custom (starts ~$150/agent/mo)
Quick verdict
Gladly wins for dtc and consumer brands wanting premium support experiences.
Gladly has a 4.7 rating vs 4.1 for Chatwoot. Chatwoot is the better pick if you need teams wanting intercom-like support without per-agent pricing through self-hosti.
Performance overview
Chatwoot
Gladly
Overall
4.14.7
Ease of use
3.84.7
Value for money
3.94.3
Features
Side-by-side comparison
Choose based on your needs
Choose Chatwoot if...
Best for
Teams wanting Intercom-like support without per-agent pricing through self-hosting.
Free self-hosted with unlimited agents and conversations
Multi-channel support including WhatsApp and social
Choose Gladly if...
Best for
DTC and consumer brands wanting premium support experiences
People-first model is transformative
True omnichannel experience