Chatwoot vs Qualified — Which One Wins?
A detailed, side-by-side comparison of Chatwoot and Qualified to help you pick the right tool for your workflow.
Quick Verdict
Qualified takes the lead with a 4.6 rating and is best for enterprise salesforce shops doing abm. Chatwoot (4.1) is the better pick if you need teams wanting intercom-like support without per-agent pricing through self-hosting..
Side-by-Side Comparison
| Criteria | Chatwoot | Qualified |
|---|---|---|
| Rating | ★★★★ 4.1(89) | ★★★★★ 4.6(65) |
| Pricing Model | open_source | subscription |
| Starter Price | $19/agent/mo (Cloud Hacker) | Custom (starts ~$3,500/mo) |
| Free Tier | Yes | Yes |
| Platforms | web, ios, android | Web |
| Learning Curve | medium | Medium |
| API Available | Yes | Yes |
| Best For | Teams wanting Intercom-like support without per-agent pricing through self-hosting. | Enterprise Salesforce shops doing ABM |
| Verdict | situational | Best for Salesforce ABM |
Feature Checklist
| Feature | Chatwoot | Qualified |
|---|---|---|
| Open source and self-hostable | — | |
| Multi-channel inbox | — | |
| Live chat widget | — | |
| Knowledge base | — | |
| Chatbot integration | — | |
| WhatsApp and social media support | — | |
| AI Pounce | — | |
| Live Chat | — | |
| Meeting Booking | — | |
| Salesforce Native | — | |
| ABM Targeting | — |
Chatwoot
Pros
- ✓Free self-hosted with unlimited agents and conversations
- ✓Multi-channel support including WhatsApp and social
- ✓Open source with full data control
Cons
- ✕Self-hosting requires DevOps setup and maintenance
- ✕AI features less mature than Intercom Fin
- ✕Cloud pricing is not notably cheaper than alternatives
Qualified
Pros
- ✓Deepest Salesforce integration
- ✓AI Pounce identifies hot visitors
- ✓Enterprise-grade security
Cons
- ✕Very expensive
- ✕Only makes sense with Salesforce
- ✕Steep learning curve
The Bottom Line
Both Chatwoot and Qualified are solid tools in the Customer Support space. Qualified edges ahead with a stronger overall rating (4.6 vs 4.1) and is the better choice for enterprise salesforce shops doing abm. However, if you prioritize teams wanting intercom-like support without per-agent pricing through self-hosting., Chatwoot is worth serious consideration. We recommend trying the free tier or trial of each before committing.