Close vs Twenty — Which One Wins?
A detailed, side-by-side comparison of Close and Twenty to help you pick the right tool for your workflow.
Quick Verdict
Close takes the lead with a 4.3 rating and is best for outbound sales teams that sell primarily through phone calls and email sequences.. Twenty (3.6) is the better pick if you need teams who want an open-source, self-hostable crm with a modern interface.
Side-by-Side Comparison
| Criteria | Close | Twenty |
|---|---|---|
| Rating | ★★★★ 4.3(134) | ★★★★ 3.6(14) |
| Pricing Model | paid | open_source |
| Starter Price | $59/user/mo (Startup) | $9/user/mo |
| Free Tier | Yes | No |
| Platforms | web | Web |
| Learning Curve | easy | easy |
| API Available | Yes | Yes |
| Best For | Outbound sales teams that sell primarily through phone calls and email sequences. | Teams who want an open-source, self-hostable CRM with a modern interface |
| Verdict | recommended | situational |
Feature Checklist
| Feature | Close | Twenty |
|---|---|---|
| Built-in Power and Predictive Dialer | — | |
| Email sequences with personalization | — | |
| SMS sending and tracking | — | |
| Automatic activity logging | — | |
| Pipeline and reporting | — | |
| Call coaching and recording | — | |
| Contact management | — | |
| Pipeline views | — | |
| Task management | — | |
| Email integration | — | |
| Self-hosting option | — | |
| GraphQL API | — |
Close
Pros
- ✓Built-in Power and Predictive Dialer replaces separate calling tools
- ✓Automatic activity logging eliminates manual CRM data entry
- ✓Purpose-built for outbound sales velocity
Cons
- ✕Expensive starting at $59/user/mo
- ✕No marketing automation or inbound features
- ✕Web-only — no desktop or mobile apps
Twenty
Pros
- ✓Open-source and self-hostable
- ✓Modern clean interface
- ✓GraphQL API
- ✓Active development
Cons
- ✕Still early stage
- ✕Fewer features than established CRMs
- ✕Limited integrations
The Bottom Line
Both Close and Twenty are solid tools in the CRM & Sales space. Close edges ahead with a stronger overall rating (4.3 vs 3.6) and is the better choice for outbound sales teams that sell primarily through phone calls and email sequences.. However, if you prioritize teams who want an open-source, self-hostable crm with a modern interface, Twenty is worth serious consideration. We recommend trying the free tier or trial of each before committing.