Crisp vs Gladly — Which One Wins?
A detailed, side-by-side comparison of Crisp and Gladly to help you pick the right tool for your workflow.
Quick Verdict
Gladly takes the lead with a 4.7 rating and is best for dtc and consumer brands wanting premium support experiences. Crisp (4.3) is the better pick if you need small businesses wanting all-in-one customer messaging with flat, predictable pricing..
Side-by-Side Comparison
| Criteria | Crisp | Gladly |
|---|---|---|
| Rating | ★★★★ 4.3(145) | ★★★★★ 4.7(58) |
| Pricing Model | freemium | subscription |
| Starter Price | $25/mo (Pro, 4 seats) | Custom (starts ~$150/agent/mo) |
| Free Tier | Yes | Yes |
| Platforms | web, ios, android, mac, windows | Web |
| Learning Curve | easy | Easy |
| API Available | Yes | Yes |
| Best For | Small businesses wanting all-in-one customer messaging with flat, predictable pricing. | DTC and consumer brands wanting premium support experiences |
| Verdict | recommended | Best for Consumer Brands |
Feature Checklist
| Feature | Crisp | Gladly |
|---|---|---|
| Live chat widget | — | |
| Shared inbox | — | |
| Chatbot builder | — | |
| Knowledge base | — | |
| CRM | — | |
| Flat pricing (not per agent) | — | |
| People-Centered | — | |
| Omnichannel | — | |
| AI Answers | — | |
| Task Management | — | |
| Knowledge Base | — |
Crisp
Pros
- ✓Flat pricing eliminates per-agent cost anxiety
- ✓Clean, modern interface that is a pleasure to use
- ✓All-in-one includes chat, inbox, bot, KB, and CRM
Cons
- ✕Lacks enterprise features like advanced SLAs and compliance
- ✕Chatbot builder is less powerful than dedicated tools
- ✕Smaller integration ecosystem than Zendesk
Gladly
Pros
- ✓People-first model is transformative
- ✓True omnichannel experience
- ✓Loved by agents and customers
Cons
- ✕Very expensive
- ✕Not ideal for B2B
- ✕Smaller integration ecosystem
The Bottom Line
Both Crisp and Gladly are solid tools in the Customer Support space. Gladly edges ahead with a stronger overall rating (4.7 vs 4.3) and is the better choice for dtc and consumer brands wanting premium support experiences. However, if you prioritize small businesses wanting all-in-one customer messaging with flat, predictable pricing., Crisp is worth serious consideration. We recommend trying the free tier or trial of each before committing.