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DevRev
Customer Support
★ 3.8
rating
$19.99/user/mo
starts at
–
tier
VS
★ Winner
Gladly
Customer Support
★ 4.7
rating
Custom (starts ~$150/agent/mo)
Quick verdict
Gladly wins for dtc and consumer brands wanting premium support experiences.
Gladly has a 4.7 rating vs 3.8 for DevRev. DevRev is the better pick if you need product-led companies that want to connect customer support insights with engine.
Performance overview
DevRev
Gladly
Overall
3.84.7
Ease of use
3.34.7
Value for money
4.04.3
Features
Side-by-side comparison
Choose based on your needs
Choose DevRev if...
Best for
Product-led companies that want to connect customer support insights with engineering teams
Unique dev-support connection
AI-powered routing
Choose Gladly if...
Best for
DTC and consumer brands wanting premium support experiences
People-first model is transformative
True omnichannel experience