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Freshchat
Customer Support
★ 4.1
rating
$19/agent/mo
starts at
Free
tier
VS
★ Winner
Gladly
Customer Support
★ 4.7
rating
Custom (starts ~$150/agent/mo)
Quick verdict
Gladly wins for dtc and consumer brands wanting premium support experiences.
Gladly has a 4.7 rating vs 4.1 for Freshchat. Freshchat is the better pick if you need teams in the freshworks ecosystem wanting ai chat.
Performance overview
Freshchat
Gladly
Overall
4.14.7
Ease of use
4.14.7
Value for money
3.74.3
Features
Side-by-side comparison
Choose based on your needs
Choose Freshchat if...
Best for
Teams in the Freshworks ecosystem wanting AI chat
Generous free tier
Great Freshworks integration
Choose Gladly if...
Best for
DTC and consumer brands wanting premium support experiences
People-first model is transformative
True omnichannel experience