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Freshdesk
Customer Support
★ 4.2
rating
$15/agent/mo (Growth)
starts at
Free
tier
VS
★ Winner
Gladly
Customer Support
★ 4.7
rating
Custom (starts ~$150/agent/mo)
Quick verdict
Gladly wins for dtc and consumer brands wanting premium support experiences.
Gladly has a 4.7 rating vs 4.2 for Freshdesk. Freshdesk is the better pick if you need mid-market teams wanting zendesk-level features at dramatically lower prices..
Performance overview
Freshdesk
Gladly
Overall
4.24.7
Ease of use
4.24.7
Value for money
4.24.3
Features
Side-by-side comparison
Choose based on your needs
Choose Freshdesk if...
Best for
Mid-market teams wanting Zendesk-level features at dramatically lower prices.
Dramatically cheaper than Zendesk at comparable feature levels
Free tier for 2 agents is genuinely useful
Choose Gladly if...
Best for
DTC and consumer brands wanting premium support experiences
People-first model is transformative
True omnichannel experience