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Freshdesk
Customer Support
★ 4.2
rating
$15/agent/mo (Growth)
starts at
Free
tier
VS
★ Winner
Qualified
Customer Support
★ 4.6
rating
Custom (starts ~$3,500/mo)
Quick verdict
Qualified wins for enterprise salesforce shops doing abm.
Qualified has a 4.6 rating vs 4.2 for Freshdesk. Freshdesk is the better pick if you need mid-market teams wanting zendesk-level features at dramatically lower prices..
Performance overview
Freshdesk
Qualified
Overall
4.24.6
Ease of use
4.25.0
Value for money
4.24.4
Features
Side-by-side comparison
Choose based on your needs
Choose Freshdesk if...
Best for
Mid-market teams wanting Zendesk-level features at dramatically lower prices.
Dramatically cheaper than Zendesk at comparable feature levels
Free tier for 2 agents is genuinely useful
Choose Qualified if...
Best for
Enterprise Salesforce shops doing ABM
Deepest Salesforce integration
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