Freshsales vs Insightly — Which One Wins?
A detailed, side-by-side comparison of Freshsales and Insightly to help you pick the right tool for your workflow.
Quick Verdict
Freshsales takes the lead with a 4.1 rating and is best for sales teams wanting built-in phone and email with ai scoring at a reasonable price.. Insightly (3.9) is the better pick if you need service businesses that need to manage both the sales pipeline and client project delivery..
Side-by-Side Comparison
| Criteria | Freshsales | Insightly |
|---|---|---|
| Rating | ★★★★ 4.1(178) | ★★★★ 3.9(87) |
| Pricing Model | freemium | paid |
| Starter Price | $11/user/mo (Growth) | $29/user/mo (Plus) |
| Free Tier | Yes | Yes |
| Platforms | web, ios, android | web, ios, android |
| Learning Curve | easy | medium |
| API Available | Yes | Yes |
| Best For | Sales teams wanting built-in phone and email with AI scoring at a reasonable price. | Service businesses that need to manage both the sales pipeline and client project delivery. |
| Verdict | recommended | situational |
Feature Checklist
| Feature | Freshsales | Insightly |
|---|---|---|
| [object Object] | ✓ | ✓ |
Freshsales
Pros
- ✓Built-in phone, email, and chat eliminate separate tools
- ✓Significantly cheaper than HubSpot at comparable feature levels
- ✓Freddy AI provides useful lead scoring and deal predictions
Cons
- ✕Smaller integration ecosystem than HubSpot and Salesforce
- ✕Less customizable than enterprise CRMs
- ✕Freshworks ecosystem is less unified than it promises
Insightly
Pros
- ✓Unique CRM-to-project conversion for post-sale delivery
- ✓Eliminates handoff friction between sales and delivery teams
- ✓Good integration between contact relationships and project tasks
Cons
- ✕CRM features individually weaker than HubSpot or Pipedrive
- ✕Project management lighter than Asana or ClickUp
- ✕No free tier limits evaluation options
The Bottom Line
Both Freshsales and Insightly are solid tools in the CRM & Sales space. Freshsales edges ahead with a stronger overall rating (4.1 vs 3.9) and is the better choice for sales teams wanting built-in phone and email with ai scoring at a reasonable price.. However, if you prioritize service businesses that need to manage both the sales pipeline and client project delivery., Insightly is worth serious consideration. We recommend trying the free tier or trial of each before committing.