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★ Winner
Gladly
Customer Support
★ 4.7
rating
Custom (starts ~$150/agent/mo)
starts at
Free
tier
VS
Gorgias
Customer Support
★ 4.3
rating
$10/mo (50 tickets)
Quick verdict
Gladly wins for dtc and consumer brands wanting premium support experiences.
Gladly has a 4.7 rating vs 4.3 for Gorgias. Gorgias is the better pick if you need shopify and e-commerce stores handling customer support.
Performance overview
Gladly
Gorgias
Overall
4.74.3
Ease of use
4.74.1
Value for money
4.34.1
Features
Side-by-side comparison
Choose based on your needs
Choose Gladly if...
Best for
DTC and consumer brands wanting premium support experiences
People-first model is transformative
True omnichannel experience
Choose Gorgias if...
Best for
Shopify and e-commerce stores handling customer support
Deep Shopify integration
Order management in tickets