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Gladly vs Gorgias — Which One Wins?
A detailed, side-by-side comparison of Gladly and Gorgias to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Gladly takes the lead with a 4.7 rating and is best for dtc and consumer brands wanting premium support experiences. Gorgias (4.3) is the better pick if you need shopify and e-commerce stores handling customer support.
Side-by-Side Comparison
| Criteria | Gladly | Gorgias |
|---|---|---|
| Rating | ★★★★★ 4.7(58) | ★★★★ 4.3(72) |
| Pricing Model | subscription | paid |
| Starter Price | Custom (starts ~$150/agent/mo) | $10/mo (50 tickets) |
| Free Tier | Yes | No |
| Platforms | Web | web |
| Learning Curve | Easy | easy |
| API Available | Yes | Yes |
| Best For | DTC and consumer brands wanting premium support experiences | Shopify and e-commerce stores handling customer support |
| Verdict | Best for Consumer Brands | recommended |
Feature Checklist
| Feature | Gladly | Gorgias |
|---|---|---|
| People-Centered | — | |
| Omnichannel | — | |
| AI Answers | — | |
| Task Management | — | |
| Knowledge Base | — | |
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — |
Gladly
Pros
- ✓People-first model is transformative
- ✓True omnichannel experience
- ✓Loved by agents and customers
Cons
- ✕Very expensive
- ✕Not ideal for B2B
- ✕Smaller integration ecosystem
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
The Bottom Line
Both Gladly and Gorgias are solid tools in the Customer Support space. Gladly edges ahead with a stronger overall rating (4.7 vs 4.3) and is the better choice for dtc and consumer brands wanting premium support experiences. However, if you prioritize shopify and e-commerce stores handling customer support, Gorgias is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Gladly better than Gorgias?▼
Gladly scores higher overall with a 4.7 rating vs 4.3. However, the best choice depends on your specific needs. Gladly is best for DTC and consumer brands wanting premium support experiences, while Gorgias is best for Shopify and e-commerce stores handling customer support.
Can I switch from Gladly to Gorgias?▼
Yes, most users can migrate between the two. Gorgias offers trial options to help you evaluate the switch.
Which is more affordable, Gladly or Gorgias?▼
Gladly starts at Custom (starts ~$150/agent/mo), while Gorgias starts at $10/mo (50 tickets). Gladly offers a free tier.