Loading
★ Winner
Gladly
Customer Support
★ 4.7
rating
Custom (starts ~$150/agent/mo)
starts at
Free
tier
VS
Groove
Customer Support
★ 4.1
rating
$16/user/mo
starts at
Gladly vs Groove — Which one wins?
A detailed side-by-side comparison to help you pick the right tool.
Quick verdict
Gladly wins for dtc and consumer brands wanting premium support experiences.
Gladly has a 4.7 rating vs 4.1 for Groove. Groove is the better pick if you need small teams who need a help desk simpler than zendesk.
Performance overview
Gladly
Groove
Overall
4.74.1
Ease of use
4.74.1
Value for money
4.33.9
Features
Side-by-side comparison
Choose based on your needs
Choose Gladly if...
Best for
DTC and consumer brands wanting premium support experiences
People-first model is transformative
True omnichannel experience
Choose Groove if...
Best for
Small teams who need a help desk simpler than Zendesk
Simple email-like interface
Knowledge base included