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★ Winner
Gladly
Customer Support
★ 4.7
rating
Custom (starts ~$150/agent/mo)
starts at
Free
tier
VS
Help Scout
Customer Support
★ 4.4
rating
$22/user/mo (Standard)
Quick verdict
Gladly wins for dtc and consumer brands wanting premium support experiences.
Gladly has a 4.7 rating vs 4.4 for Help Scout. Help Scout is the better pick if you need teams that value personal, human customer support over ticket-based efficiency m.
Performance overview
Gladly
Help Scout
Overall
4.74.4
Ease of use
4.74.9
Value for money
4.34.2
Features
Side-by-side comparison
Choose based on your needs
Choose Gladly if...
Best for
DTC and consumer brands wanting premium support experiences
People-first model is transformative
True omnichannel experience
Choose Help Scout if...
Best for
Teams that value personal, human customer support over ticket-based efficiency metrics.
Most human, personal support experience for customers
Clean interface that agents enjoy using daily