Gladly vs Helpshift — Which One Wins?
A detailed, side-by-side comparison of Gladly and Helpshift to help you pick the right tool for your workflow.
Quick Verdict
Gladly takes the lead with a 4.7 rating and is best for dtc and consumer brands wanting premium support experiences. Helpshift (4.0) is the better pick if you need mobile gaming and app companies with high ticket volumes.
Side-by-Side Comparison
| Criteria | Gladly | Helpshift |
|---|---|---|
| Rating | ★★★★★ 4.7(58) | ★★★★ 4.0(55) |
| Pricing Model | subscription | subscription |
| Starter Price | Custom (starts ~$150/agent/mo) | Custom |
| Free Tier | Yes | Yes |
| Platforms | Web | iOS SDK, Android SDK, Web, Unity |
| Learning Curve | Easy | Medium |
| API Available | Yes | Yes |
| Best For | DTC and consumer brands wanting premium support experiences | Mobile gaming and app companies with high ticket volumes |
| Verdict | Best for Consumer Brands | Best Mobile Support SDK |
Feature Checklist
| Feature | Gladly | Helpshift |
|---|---|---|
| People-Centered | — | |
| Omnichannel | — | |
| AI Answers | — | |
| Task Management | — | |
| Knowledge Base | ||
| In-App Support | — | |
| AI Bots | — | |
| Issue Classification | — | |
| Analytics | — |
Gladly
Pros
- ✓People-first model is transformative
- ✓True omnichannel experience
- ✓Loved by agents and customers
Cons
- ✕Very expensive
- ✕Not ideal for B2B
- ✕Smaller integration ecosystem
Helpshift
Pros
- ✓Purpose-built for mobile
- ✓Handles massive scale
- ✓Strong Unity/gaming integration
Cons
- ✕Opaque pricing
- ✕Overkill for non-mobile businesses
- ✕Limited web support features
The Bottom Line
Both Gladly and Helpshift are solid tools in the Customer Support space. Gladly edges ahead with a stronger overall rating (4.7 vs 4.0) and is the better choice for dtc and consumer brands wanting premium support experiences. However, if you prioritize mobile gaming and app companies with high ticket volumes, Helpshift is worth serious consideration. We recommend trying the free tier or trial of each before committing.