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★ Winner
Gladly
Customer Support
★ 4.7
rating
Custom (starts ~$150/agent/mo)
starts at
Free
tier
VS
Helpshift
Customer Support
★ 4.0
rating
Custom
Quick verdict
Gladly wins for dtc and consumer brands wanting premium support experiences.
Gladly has a 4.7 rating vs 4.0 for Helpshift. Helpshift is the better pick if you need mobile gaming and app companies with high ticket volumes.
Performance overview
Gladly
Helpshift
Overall
4.74.0
Ease of use
4.74.2
Value for money
4.33.6
Features
Side-by-side comparison
Choose based on your needs
Choose Gladly if...
Best for
DTC and consumer brands wanting premium support experiences
People-first model is transformative
True omnichannel experience
Choose Helpshift if...
Best for
Mobile gaming and app companies with high ticket volumes
Purpose-built for mobile
Handles massive scale