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Gladly vs Hiver — Which One Wins?
A detailed, side-by-side comparison of Gladly and Hiver to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Gladly takes the lead with a 4.7 rating and is best for dtc and consumer brands wanting premium support experiences. Hiver (4.4) is the better pick if you need teams wanting helpdesk features without leaving gmail.
Side-by-Side Comparison
| Criteria | Gladly | Hiver |
|---|---|---|
| Rating | ★★★★★ 4.7(58) | ★★★★ 4.4(92) |
| Pricing Model | subscription | freemium |
| Starter Price | Custom (starts ~$150/agent/mo) | $19/user/mo |
| Free Tier | Yes | Yes |
| Platforms | Web | Web (Gmail), Chrome Extension |
| Learning Curve | Easy | Easy |
| API Available | Yes | Yes |
| Best For | DTC and consumer brands wanting premium support experiences | Teams wanting helpdesk features without leaving Gmail |
| Verdict | Best for Consumer Brands | Best Gmail Helpdesk |
Feature Checklist
| Feature | Gladly | Hiver |
|---|---|---|
| People-Centered | — | |
| Omnichannel | — | |
| AI Answers | — | |
| Task Management | — | |
| Knowledge Base | — | |
| Shared Inbox | — | |
| Ticket Assignment | — | |
| SLA Tracking | — | |
| Automation | — | |
| Analytics | — |
Gladly
Pros
- ✓People-first model is transformative
- ✓True omnichannel experience
- ✓Loved by agents and customers
Cons
- ✕Very expensive
- ✕Not ideal for B2B
- ✕Smaller integration ecosystem
Hiver
Pros
- ✓Works entirely inside Gmail
- ✓Zero learning curve
- ✓Affordable pricing
Cons
- ✕Gmail-only
- ✕Limited features vs full helpdesks
- ✕Not ideal for high-volume support
The Bottom Line
Both Gladly and Hiver are solid tools in the Customer Support space. Gladly edges ahead with a stronger overall rating (4.7 vs 4.4) and is the better choice for dtc and consumer brands wanting premium support experiences. However, if you prioritize teams wanting helpdesk features without leaving gmail, Hiver is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Gladly better than Hiver?▼
Gladly scores higher overall with a 4.7 rating vs 4.4. However, the best choice depends on your specific needs. Gladly is best for DTC and consumer brands wanting premium support experiences, while Hiver is best for Teams wanting helpdesk features without leaving Gmail.
Can I switch from Gladly to Hiver?▼
Yes, most users can migrate between the two. Hiver offers a free tier to test before committing.
Which is more affordable, Gladly or Hiver?▼
Gladly starts at Custom (starts ~$150/agent/mo), while Hiver starts at $19/user/mo. Gladly offers a free tier. Hiver offers a free tier.