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★ Winner
Gladly
Customer Support
★ 4.7
rating
Custom (starts ~$150/agent/mo)
starts at
Free
tier
VS
Hiver
Customer Support
★ 4.4
rating
$19/user/mo
Quick verdict
Gladly wins for dtc and consumer brands wanting premium support experiences.
Gladly has a 4.7 rating vs 4.4 for Hiver. Hiver is the better pick if you need teams wanting helpdesk features without leaving gmail.
Performance overview
Gladly
Hiver
Overall
4.74.4
Ease of use
4.74.9
Value for money
4.34.0
Features
Side-by-side comparison
Choose based on your needs
Choose Gladly if...
Best for
DTC and consumer brands wanting premium support experiences
People-first model is transformative
True omnichannel experience
Choose Hiver if...
Best for
Teams wanting helpdesk features without leaving Gmail
Works entirely inside Gmail
Zero learning curve