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★ Winner
Gladly
Customer Support
★ 4.7
rating
Custom (starts ~$150/agent/mo)
starts at
Free
tier
VS
Intercom
Customer Support
★ 4.3
rating
$29/seat/mo (Essential)
Quick verdict
Gladly wins for dtc and consumer brands wanting premium support experiences.
Gladly has a 4.7 rating vs 4.3 for Intercom. Intercom is the better pick if you need saas companies wanting ai-powered customer service with in-app messaging..
Performance overview
Gladly
Intercom
Overall
4.74.3
Ease of use
4.73.9
Value for money
4.34.5
Features
Side-by-side comparison
Choose based on your needs
Choose Gladly if...
Best for
DTC and consumer brands wanting premium support experiences
People-first model is transformative
True omnichannel experience
Choose Intercom if...
Best for
SaaS companies wanting AI-powered customer service with in-app messaging.
Fin AI Agent resolves issues automatically at $0.99/resolution
Most connected customer communication across all channels