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★ Winner
Gladly
Customer Support
★ 4.7
rating
Custom (starts ~$150/agent/mo)
starts at
Free
tier
VS
LiveChat
Customer Support
★ 4.3
rating
$24/agent/mo (Starter)
Quick verdict
Gladly wins for dtc and consumer brands wanting premium support experiences.
Gladly has a 4.7 rating vs 4.3 for LiveChat. LiveChat is the better pick if you need teams where live chat is the primary customer support channel..
Performance overview
Gladly
LiveChat
Overall
4.74.3
Ease of use
4.73.8
Value for money
4.34.7
Features
Side-by-side comparison
Choose based on your needs
Choose Gladly if...
Best for
DTC and consumer brands wanting premium support experiences
People-first model is transformative
True omnichannel experience
Choose LiveChat if...
Best for
Teams where live chat is the primary customer support channel.
Most polished live chat experience for agents and customers
Extensive customization for the chat widget