Gladly vs LiveChat — Which One Wins?
A detailed, side-by-side comparison of Gladly and LiveChat to help you pick the right tool for your workflow.
Quick Verdict
Gladly takes the lead with a 4.7 rating and is best for dtc and consumer brands wanting premium support experiences. LiveChat (4.3) is the better pick if you need teams where live chat is the primary customer support channel..
Side-by-Side Comparison
| Criteria | Gladly | LiveChat |
|---|---|---|
| Rating | ★★★★★ 4.7(58) | ★★★★ 4.3(234) |
| Pricing Model | subscription | paid |
| Starter Price | Custom (starts ~$150/agent/mo) | $24/agent/mo (Starter) |
| Free Tier | Yes | Yes |
| Platforms | Web | web, ios, android, mac, windows |
| Learning Curve | Easy | easy |
| API Available | Yes | Yes |
| Best For | DTC and consumer brands wanting premium support experiences | Teams where live chat is the primary customer support channel. |
| Verdict | Best for Consumer Brands | situational |
Feature Checklist
| Feature | Gladly | LiveChat |
|---|---|---|
| People-Centered | — | |
| Omnichannel | — | |
| AI Answers | — | |
| Task Management | — | |
| Knowledge Base | — | |
| Customizable chat widget | — | |
| Canned responses | — | |
| Chat transfers and routing | — | |
| File sharing in chat | — | |
| Visitor tracking | — | |
| Reporting and analytics | — |
Gladly
Pros
- ✓People-first model is transformative
- ✓True omnichannel experience
- ✓Loved by agents and customers
Cons
- ✕Very expensive
- ✕Not ideal for B2B
- ✕Smaller integration ecosystem
LiveChat
Pros
- ✓Most polished live chat experience for agents and customers
- ✓Extensive customization for the chat widget
- ✓Focused product that does chat exceptionally well
Cons
- ✕Chat-only — not a complete support platform
- ✕Per-agent pricing without a free tier
- ✕Requires separate tools for ticketing and knowledge base
The Bottom Line
Both Gladly and LiveChat are solid tools in the Customer Support space. Gladly edges ahead with a stronger overall rating (4.7 vs 4.3) and is the better choice for dtc and consumer brands wanting premium support experiences. However, if you prioritize teams where live chat is the primary customer support channel., LiveChat is worth serious consideration. We recommend trying the free tier or trial of each before committing.