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★ Winner
Gladly
Customer Support
★ 4.7
rating
Custom (starts ~$150/agent/mo)
starts at
Free
tier
VS
Zendesk
Customer Support
★ 4.1
rating
$55/agent/mo (Suite Team)
Quick verdict
Gladly wins for dtc and consumer brands wanting premium support experiences.
Gladly has a 4.7 rating vs 4.1 for Zendesk. Zendesk is the better pick if you need enterprise support operations with hundreds of agents needing battle-tested, sca.
Performance overview
Gladly
Zendesk
Overall
4.74.1
Ease of use
4.74.1
Value for money
4.34.5
Features
Side-by-side comparison
Choose based on your needs
Choose Gladly if...
Best for
DTC and consumer brands wanting premium support experiences
People-first model is transformative
True omnichannel experience
Choose Zendesk if...
Best for
Enterprise support operations with hundreds of agents needing battle-tested, scalable infrastructure.
Most battle-tested enterprise support platform
Handles hundreds of agents at scale reliably