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Gorgias vs Qualified — Which One Wins?
A detailed, side-by-side comparison of Gorgias and Qualified to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Qualified takes the lead with a 4.6 rating and is best for enterprise salesforce shops doing abm. Gorgias (4.3) is the better pick if you need shopify and e-commerce stores handling customer support.
Side-by-Side Comparison
| Criteria | Gorgias | Qualified |
|---|---|---|
| Rating | ★★★★ 4.3(72) | ★★★★★ 4.6(65) |
| Pricing Model | paid | subscription |
| Starter Price | $10/mo (50 tickets) | Custom (starts ~$3,500/mo) |
| Free Tier | No | Yes |
| Platforms | web | Web |
| Learning Curve | easy | Medium |
| API Available | Yes | Yes |
| Best For | Shopify and e-commerce stores handling customer support | Enterprise Salesforce shops doing ABM |
| Verdict | recommended | Best for Salesforce ABM |
Feature Checklist
| Feature | Gorgias | Qualified |
|---|---|---|
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — | |
| AI Pounce | — | |
| Live Chat | — | |
| Meeting Booking | — | |
| Salesforce Native | — | |
| ABM Targeting | — |
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
Qualified
Pros
- ✓Deepest Salesforce integration
- ✓AI Pounce identifies hot visitors
- ✓Enterprise-grade security
Cons
- ✕Very expensive
- ✕Only makes sense with Salesforce
- ✕Steep learning curve
The Bottom Line
Both Gorgias and Qualified are solid tools in the Customer Support space. Qualified edges ahead with a stronger overall rating (4.6 vs 4.3) and is the better choice for enterprise salesforce shops doing abm. However, if you prioritize shopify and e-commerce stores handling customer support, Gorgias is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Gorgias better than Qualified?▼
Qualified scores higher overall with a 4.6 rating vs 4.3. However, the best choice depends on your specific needs. Gorgias is best for Shopify and e-commerce stores handling customer support, while Qualified is best for Enterprise Salesforce shops doing ABM.
Can I switch from Gorgias to Qualified?▼
Yes, most users can migrate between the two. Qualified offers a free tier to test before committing.
Which is more affordable, Gorgias or Qualified?▼
Gorgias starts at $10/mo (50 tickets), while Qualified starts at Custom (starts ~$3,500/mo). Qualified offers a free tier.