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★ Winner
Help Scout
Customer Support
★ 4.4
rating
$22/user/mo (Standard)
starts at
Free
tier
VS
Zendesk
Customer Support
★ 4.1
rating
$55/agent/mo (Suite Team)
Quick verdict
Help Scout wins for teams that value personal, human customer support over ticke.
Help Scout has a 4.4 rating vs 4.1 for Zendesk. Zendesk is the better pick if you need enterprise support operations with hundreds of agents needing battle-tested, sca.
Performance overview
Help Scout
Zendesk
Overall
4.44.1
Ease of use
4.94.1
Value for money
4.24.5
Features
Side-by-side comparison
Choose based on your needs
Choose Help Scout if...
Best for
Teams that value personal, human customer support over ticket-based efficiency metrics.
Most human, personal support experience for customers
Clean interface that agents enjoy using daily
Choose Zendesk if...
Best for
Enterprise support operations with hundreds of agents needing battle-tested, scalable infrastructure.
Most battle-tested enterprise support platform
Handles hundreds of agents at scale reliably