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Hiver vs Missive — Which One Wins?
A detailed, side-by-side comparison of Hiver and Missive to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Missive takes the lead with a 4.6 rating and is best for small teams managing shared email collaboratively. Hiver (4.4) is the better pick if you need teams wanting helpdesk features without leaving gmail.
Side-by-Side Comparison
| Criteria | Hiver | Missive |
|---|---|---|
| Rating | ★★★★ 4.4(92) | ★★★★★ 4.6(52) |
| Pricing Model | freemium | freemium |
| Starter Price | $19/user/mo | $14/user/mo |
| Free Tier | Yes | Yes |
| Platforms | Web (Gmail), Chrome Extension | Web, Mac, Windows, iOS, Android |
| Learning Curve | Easy | Easy |
| API Available | Yes | Yes |
| Best For | Teams wanting helpdesk features without leaving Gmail | Small teams managing shared email collaboratively |
| Verdict | Best Gmail Helpdesk | Best Collaborative Email |
Feature Checklist
| Feature | Hiver | Missive |
|---|---|---|
| Shared Inbox | — | |
| Ticket Assignment | — | |
| SLA Tracking | — | |
| Automation | — | |
| Analytics | — | |
| Team Inbox | — | |
| Live Drafts | — | |
| Internal Chat | — | |
| Task Assignment | — | |
| Automation Rules | — |
Hiver
Pros
- ✓Works entirely inside Gmail
- ✓Zero learning curve
- ✓Affordable pricing
Cons
- ✕Gmail-only
- ✕Limited features vs full helpdesks
- ✕Not ideal for high-volume support
Missive
Pros
- ✓Live collaborative drafts
- ✓Beautiful unified interface
- ✓Great native apps
Cons
- ✕Limited helpdesk features
- ✕Small but growing
- ✕No phone/voice support channel
The Bottom Line
Both Hiver and Missive are solid tools in the Customer Support space. Missive edges ahead with a stronger overall rating (4.6 vs 4.4) and is the better choice for small teams managing shared email collaboratively. However, if you prioritize teams wanting helpdesk features without leaving gmail, Hiver is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Hiver better than Missive?▼
Missive scores higher overall with a 4.6 rating vs 4.4. However, the best choice depends on your specific needs. Hiver is best for Teams wanting helpdesk features without leaving Gmail, while Missive is best for Small teams managing shared email collaboratively.
Can I switch from Hiver to Missive?▼
Yes, most users can migrate between the two. Missive offers a free tier to test before committing.
Which is more affordable, Hiver or Missive?▼
Hiver starts at $19/user/mo, while Missive starts at $14/user/mo. Hiver offers a free tier. Missive offers a free tier.