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Hiver vs Qualified — Which One Wins?
A detailed, side-by-side comparison of Hiver and Qualified to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Qualified takes the lead with a 4.6 rating and is best for enterprise salesforce shops doing abm. Hiver (4.4) is the better pick if you need teams wanting helpdesk features without leaving gmail.
Side-by-Side Comparison
| Criteria | Hiver | Qualified |
|---|---|---|
| Rating | ★★★★ 4.4(92) | ★★★★★ 4.6(65) |
| Pricing Model | freemium | subscription |
| Starter Price | $19/user/mo | Custom (starts ~$3,500/mo) |
| Free Tier | Yes | Yes |
| Platforms | Web (Gmail), Chrome Extension | Web |
| Learning Curve | Easy | Medium |
| API Available | Yes | Yes |
| Best For | Teams wanting helpdesk features without leaving Gmail | Enterprise Salesforce shops doing ABM |
| Verdict | Best Gmail Helpdesk | Best for Salesforce ABM |
Feature Checklist
| Feature | Hiver | Qualified |
|---|---|---|
| Shared Inbox | — | |
| Ticket Assignment | — | |
| SLA Tracking | — | |
| Automation | — | |
| Analytics | — | |
| AI Pounce | — | |
| Live Chat | — | |
| Meeting Booking | — | |
| Salesforce Native | — | |
| ABM Targeting | — |
Hiver
Pros
- ✓Works entirely inside Gmail
- ✓Zero learning curve
- ✓Affordable pricing
Cons
- ✕Gmail-only
- ✕Limited features vs full helpdesks
- ✕Not ideal for high-volume support
Qualified
Pros
- ✓Deepest Salesforce integration
- ✓AI Pounce identifies hot visitors
- ✓Enterprise-grade security
Cons
- ✕Very expensive
- ✕Only makes sense with Salesforce
- ✕Steep learning curve
The Bottom Line
Both Hiver and Qualified are solid tools in the Customer Support space. Qualified edges ahead with a stronger overall rating (4.6 vs 4.4) and is the better choice for enterprise salesforce shops doing abm. However, if you prioritize teams wanting helpdesk features without leaving gmail, Hiver is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Hiver better than Qualified?▼
Qualified scores higher overall with a 4.6 rating vs 4.4. However, the best choice depends on your specific needs. Hiver is best for Teams wanting helpdesk features without leaving Gmail, while Qualified is best for Enterprise Salesforce shops doing ABM.
Can I switch from Hiver to Qualified?▼
Yes, most users can migrate between the two. Qualified offers a free tier to test before committing.
Which is more affordable, Hiver or Qualified?▼
Hiver starts at $19/user/mo, while Qualified starts at Custom (starts ~$3,500/mo). Hiver offers a free tier. Qualified offers a free tier.