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★ Winner
Intercom
Customer Support
★ 4.3
rating
$29/seat/mo (Essential)
starts at
Free
tier
VS
Zendesk
Customer Support
★ 4.1
rating
$55/agent/mo (Suite Team)
Quick verdict
Intercom wins for saas companies wanting ai-powered customer service with in-a.
Intercom has a 4.3 rating vs 4.1 for Zendesk. Zendesk is the better pick if you need enterprise support operations with hundreds of agents needing battle-tested, sca.
Performance overview
Intercom
Zendesk
Overall
4.34.1
Ease of use
3.94.1
Value for money
4.54.5
Features
Side-by-side comparison
Choose based on your needs
Choose Intercom if...
Best for
SaaS companies wanting AI-powered customer service with in-app messaging.
Fin AI Agent resolves issues automatically at $0.99/resolution
Most connected customer communication across all channels
Choose Zendesk if...
Best for
Enterprise support operations with hundreds of agents needing battle-tested, scalable infrastructure.
Most battle-tested enterprise support platform
Handles hundreds of agents at scale reliably