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Kayako vs Qualified — Which One Wins?
A detailed, side-by-side comparison of Kayako and Qualified to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Qualified takes the lead with a 4.6 rating and is best for enterprise salesforce shops doing abm. Kayako (3.8) is the better pick if you need support teams wanting full customer journey visibility.
Side-by-Side Comparison
| Criteria | Kayako | Qualified |
|---|---|---|
| Rating | ★★★★ 3.8(55) | ★★★★★ 4.6(65) |
| Pricing Model | paid | subscription |
| Starter Price | $30/agent/mo | Custom (starts ~$3,500/mo) |
| Free Tier | No | Yes |
| Platforms | web, ios, android | Web |
| Learning Curve | medium | Medium |
| API Available | Yes | Yes |
| Best For | Support teams wanting full customer journey visibility | Enterprise Salesforce shops doing ABM |
| Verdict | situational | Best for Salesforce ABM |
Feature Checklist
| Feature | Kayako | Qualified |
|---|---|---|
| Help desk | — | |
| Live chat | — | |
| Customer journey tracking | — | |
| Multi-channel support | — | |
| Automation | — | |
| AI Pounce | — | |
| Live Chat | — | |
| Meeting Booking | — | |
| Salesforce Native | — | |
| ABM Targeting | — |
Kayako
Pros
- ✓Customer journey tracking is excellent
- ✓Unified multi-channel view
- ✓Mature and reliable
Cons
- ✕Expensive for small teams
- ✕UI feels dated
- ✕Setup takes time
Qualified
Pros
- ✓Deepest Salesforce integration
- ✓AI Pounce identifies hot visitors
- ✓Enterprise-grade security
Cons
- ✕Very expensive
- ✕Only makes sense with Salesforce
- ✕Steep learning curve
The Bottom Line
Both Kayako and Qualified are solid tools in the Customer Support space. Qualified edges ahead with a stronger overall rating (4.6 vs 3.8) and is the better choice for enterprise salesforce shops doing abm. However, if you prioritize support teams wanting full customer journey visibility, Kayako is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Kayako better than Qualified?▼
Qualified scores higher overall with a 4.6 rating vs 3.8. However, the best choice depends on your specific needs. Kayako is best for Support teams wanting full customer journey visibility, while Qualified is best for Enterprise Salesforce shops doing ABM.
Can I switch from Kayako to Qualified?▼
Yes, most users can migrate between the two. Qualified offers a free tier to test before committing.
Which is more affordable, Kayako or Qualified?▼
Kayako starts at $30/agent/mo, while Qualified starts at Custom (starts ~$3,500/mo). Qualified offers a free tier.