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★ Winner
Qualified
Customer Support
★ 4.6
rating
Custom (starts ~$3,500/mo)
starts at
Free
tier
VS
Zendesk
Customer Support
★ 4.1
rating
$55/agent/mo (Suite Team)
Quick verdict
Qualified wins for enterprise salesforce shops doing abm.
Qualified has a 4.6 rating vs 4.1 for Zendesk. Zendesk is the better pick if you need enterprise support operations with hundreds of agents needing battle-tested, sca.
Performance overview
Qualified
Zendesk
Overall
4.64.1
Ease of use
5.04.1
Value for money
4.44.5
Features
Side-by-side comparison
Choose based on your needs
Choose Qualified if...
Best for
Enterprise Salesforce shops doing ABM
Deepest Salesforce integration
AI Pounce identifies hot visitors
Choose Zendesk if...
Best for
Enterprise support operations with hundreds of agents needing battle-tested, scalable infrastructure.
Most battle-tested enterprise support platform
Handles hundreds of agents at scale reliably