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Is Ada Worth It in 2026? Our Honest Verdict
Best AI-First Support
Ada: One of the most sophisticated AI support platforms.
Rating★ 4.4/5
Starting priceCustom
Best forLarge e-commerce and fintech companies w
CategoryCustomer Support
Who Ada Is Worth It For
- ✓Large e-commerce and fintech companies wanting AI-first support
- ✓Highest automation rates in the industry
- ✓Works across all channels
- ✓Reasoning engine handles complex queries
Who Should Look Elsewhere
- ✕Not ideal for small teams wanting simple live chat
- ✕Enterprise pricing only
- ✕Requires significant setup
- ✕Opaque pricing
Is Ada Pricing Fair?
| Tier | Price |
|---|---|
| Free | No |
| Starter | Custom |
| Pro | Custom |
| Enterprise | Custom |
Pricing verified March 2026.
How Ada Compares
| Ada | Gladly | Qualified | Missive | |
|---|---|---|---|---|
| Price | Custom | Custom (starts ~$150/agent/mo) | Custom (starts ~$3,500/mo) | $14/user/mo |
| Rating | ★ 4.4 | ★ 4.7 | ★ 4.6 | ★ 4.6 |
| Verdict | Best for Consumer Brands | Best for Salesforce ABM | Best Collaborative Email | |
| Free Tier | ✓ |
AICores Verdict on Ada
One of the most sophisticated AI support platforms. 70%+ automation rates are achievable with proper setup. Enterprise pricing but the ROI math works at scale.
AICores Editorial Review
Reviewed by AICores Editorial Team
Last updated: May 2026
Frequently Asked Questions
Is Ada worth the money?▼
One of the most sophisticated AI support platforms. 70%+ automation rates are achievable with proper setup. Enterprise pricing but the ROI math works at scale.
Is there a free version of Ada?▼
Yes, Ada offers a free tier. Paid plans start at Custom and include additional features and capacity.
What are the best alternatives to Ada?▼
Gladly, Qualified, Missive are the top alternatives. Gladly is best for dtc and consumer brands wanting premium support experiences and has a 4.7 star rating.
Who should NOT use Ada?▼
Ada is not ideal for small teams wanting simple live chat. Common drawbacks include: Enterprise pricing only. Requires significant setup.