Close vs Freshsales — Which One Wins?
A detailed, side-by-side comparison of Close and Freshsales to help you pick the right tool for your workflow.
Quick Verdict
Close takes the lead with a 4.3 rating and is best for outbound sales teams that sell primarily through phone calls and email sequences.. Freshsales (4.1) is the better pick if you need sales teams wanting built-in phone and email with ai scoring at a reasonable price..
Side-by-Side Comparison
| Criteria | Close | Freshsales |
|---|---|---|
| Rating | ★★★★ 4.3(134) | ★★★★ 4.1(178) |
| Pricing Model | paid | freemium |
| Starter Price | $59/user/mo (Startup) | $11/user/mo (Growth) |
| Free Tier | Yes | Yes |
| Platforms | web | web, ios, android |
| Learning Curve | easy | easy |
| API Available | Yes | Yes |
| Best For | Outbound sales teams that sell primarily through phone calls and email sequences. | Sales teams wanting built-in phone and email with AI scoring at a reasonable price. |
| Verdict | recommended | recommended |
Feature Checklist
| Feature | Close | Freshsales |
|---|---|---|
| Built-in Power and Predictive Dialer | — | |
| Email sequences with personalization | — | |
| SMS sending and tracking | — | |
| Automatic activity logging | — | |
| Pipeline and reporting | — | |
| Call coaching and recording | — | |
| Built-in phone system | — | |
| Freddy AI lead scoring | — | |
| Email sequences | — | |
| Chat widget for lead capture | — | |
| Territory management | — | |
| Sales forecasting | — |
Close
Pros
- ✓Built-in Power and Predictive Dialer replaces separate calling tools
- ✓Automatic activity logging eliminates manual CRM data entry
- ✓Purpose-built for outbound sales velocity
Cons
- ✕Expensive starting at $59/user/mo
- ✕No marketing automation or inbound features
- ✕Web-only — no desktop or mobile apps
Freshsales
Pros
- ✓Built-in phone, email, and chat eliminate separate tools
- ✓Significantly cheaper than HubSpot at comparable feature levels
- ✓Freddy AI provides useful lead scoring and deal predictions
Cons
- ✕Smaller integration ecosystem than HubSpot and Salesforce
- ✕Less customizable than enterprise CRMs
- ✕Freshworks ecosystem is less unified than it promises
The Bottom Line
Both Close and Freshsales are solid tools in the CRM & Sales space. Close edges ahead with a stronger overall rating (4.3 vs 4.1) and is the better choice for outbound sales teams that sell primarily through phone calls and email sequences.. However, if you prioritize sales teams wanting built-in phone and email with ai scoring at a reasonable price., Freshsales is worth serious consideration. We recommend trying the free tier or trial of each before committing.