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Freshsales
AICores
AI-powered CRM from Freshworks with built-in phone, email, and chat.
178 reviews
Free tierHas API
Freshsales delivers 80% of HubSpot's functionality at 30% of the price. The built-in phone system is genuinely differentiating. Freddy AI is helpful without being gimmicky. For cost-conscious sales teams, it is the best value CRM that does not feel cheap.
What's great
- Built-in phone, email, and chat eliminate separate tools
- Significantly cheaper than HubSpot at comparable feature levels
- Freddy AI provides useful lead scoring and deal predictions
Watch out for
- Smaller integration ecosystem than HubSpot and Salesforce
- Less customizable than enterprise CRMs
- Freshworks ecosystem is less unified than it promises
Quick Facts
Founded2010
PricingFrom $11/user/mo (Growth)
Free tierYes
Platformsweb, ios, android
APIAvailable
CategoryCRM & Sales
Q: What is Freshsales?
Freshsales (part of Freshworks) provides a CRM with built-in phone, email, and chat — eliminating the need for separate communication tools. Freddy AI scores leads, suggests next actions, and predicts deal outcomes.
Q: How much does Freshsales cost?
Freshsales starts at $11/user/mo (Growth). A free tier is available with Up to 3 users, basic CRM.
Q: Who is Freshsales best for?
Freshsales is best for sales teams wanting built-in phone and email with ai scoring at a reasonable price..
Q: Is Freshsales free?
Freshsales offers a freemium model with a free tier. Paid plans start at $11/user/mo (Growth).
Best for
Sales teams wanting built-in phone and email with AI scoring at a reasonable price.
Not ideal for
Teams needing deep customization — Freshsales is more prescriptive than Salesforce.
Free
Up to 3 users, basic CRM
Starter
$11/user/mo (Growth)
Pro
$47/user/mo (Pro)
Enterprise
$71/user/mo (Enterprise)
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AICores Editorial Review
Reviewed by AICores Editorial Team
Last updated: August 2026
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