Close vs Pipedrive — Which One Wins?
A detailed, side-by-side comparison of Close and Pipedrive to help you pick the right tool for your workflow.
Quick Verdict
Close takes the lead with a 4.3 rating and is best for outbound sales teams that sell primarily through phone calls and email sequences.. Pipedrive (4.3) is the better pick if you need sales teams of 5-100 who want a deal-focused crm with a visual pipeline..
Side-by-Side Comparison
| Criteria | Close | Pipedrive |
|---|---|---|
| Rating | ★★★★ 4.3(134) | ★★★★ 4.3(267) |
| Pricing Model | paid | paid |
| Starter Price | $59/user/mo (Startup) | $14/user/mo (Essential) |
| Free Tier | Yes | Yes |
| Platforms | web | web, ios, android |
| Learning Curve | easy | easy |
| API Available | Yes | Yes |
| Best For | Outbound sales teams that sell primarily through phone calls and email sequences. | Sales teams of 5-100 who want a deal-focused CRM with a visual pipeline. |
| Verdict | recommended | recommended |
Feature Checklist
| Feature | Close | Pipedrive |
|---|---|---|
| Built-in Power and Predictive Dialer | — | |
| Email sequences with personalization | — | |
| SMS sending and tracking | — | |
| Automatic activity logging | — | |
| Pipeline and reporting | — | |
| Call coaching and recording | — | |
| Visual deal pipeline | — | |
| Activity-based selling prompts | — | |
| AI Sales Assistant | — | |
| Email tracking and templates | — | |
| Smart contact data enrichment | — | |
| Workflow automation | — |
Close
Pros
- ✓Built-in Power and Predictive Dialer replaces separate calling tools
- ✓Automatic activity logging eliminates manual CRM data entry
- ✓Purpose-built for outbound sales velocity
Cons
- ✕Expensive starting at $59/user/mo
- ✕No marketing automation or inbound features
- ✕Web-only — no desktop or mobile apps
Pipedrive
Pros
- ✓Most intuitive visual pipeline interface for sales
- ✓Activity-based selling prevents deals from going cold
- ✓Straightforward pricing without hidden costs
Cons
- ✕No free tier — trial is the only way to evaluate
- ✕Limited marketing and service features compared to HubSpot
- ✕Reporting is adequate but not as powerful as Salesforce
The Bottom Line
Both Close and Pipedrive are solid tools in the CRM & Sales space. Close edges ahead with a stronger overall rating (4.3 vs 4.3) and is the better choice for outbound sales teams that sell primarily through phone calls and email sequences.. However, if you prioritize sales teams of 5-100 who want a deal-focused crm with a visual pipeline., Pipedrive is worth serious consideration. We recommend trying the free tier or trial of each before committing.