Crisp vs Gorgias — Which One Wins?
A detailed, side-by-side comparison of Crisp and Gorgias to help you pick the right tool for your workflow.
Quick Verdict
Crisp takes the lead with a 4.7 rating and is best for small to mid-size businesses who want an affordable all-in-one customer messaging platform. Gorgias (4.3) is the better pick if you need shopify and e-commerce stores handling customer support.
Side-by-Side Comparison
| Criteria | Crisp | Gorgias |
|---|---|---|
| Rating | ★★★★★ 4.7(37) | ★★★★ 4.3(72) |
| Pricing Model | freemium | paid |
| Starter Price | $25/mo | $10/mo (50 tickets) |
| Free Tier | No | No |
| Platforms | Web, Mac, Windows, iOS, Android | web |
| Learning Curve | easy | easy |
| API Available | Yes | Yes |
| Best For | Small to mid-size businesses who want an affordable all-in-one customer messaging platform | Shopify and e-commerce stores handling customer support |
| Verdict | recommended | recommended |
Feature Checklist
| Feature | Crisp | Gorgias |
|---|---|---|
| Live chat widget | — | |
| Shared inbox | — | |
| Chatbot builder | — | |
| Knowledge base | — | |
| CRM built-in | — | |
| Multi-channel messaging | — | |
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — |
Crisp
Pros
- ✓Excellent value for features
- ✓All-in-one messaging
- ✓Good free tier
- ✓Multi-channel support
Cons
- ✕Less AI automation than Intercom
- ✕Chatbot builder is basic
- ✕Limited enterprise features
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
The Bottom Line
Both Crisp and Gorgias are solid tools in the Customer Support space. Crisp edges ahead with a stronger overall rating (4.7 vs 4.3) and is the better choice for small to mid-size businesses who want an affordable all-in-one customer messaging platform. However, if you prioritize shopify and e-commerce stores handling customer support, Gorgias is worth serious consideration. We recommend trying the free tier or trial of each before committing.