DevRev vs Hiver — Which One Wins?
A detailed, side-by-side comparison of DevRev and Hiver to help you pick the right tool for your workflow.
Quick Verdict
Hiver takes the lead with a 4.4 rating and is best for teams wanting helpdesk features without leaving gmail. DevRev (3.8) is the better pick if you need product-led companies that want to connect customer support insights with engineering teams.
Side-by-Side Comparison
| Criteria | DevRev | Hiver |
|---|---|---|
| Rating | ★★★★ 3.8(40) | ★★★★ 4.4(92) |
| Pricing Model | freemium | freemium |
| Starter Price | $19.99/user/mo | $19/user/mo |
| Free Tier | No | Yes |
| Platforms | Web | Web (Gmail), Chrome Extension |
| Learning Curve | moderate | Easy |
| API Available | Yes | Yes |
| Best For | Product-led companies that want to connect customer support insights with engineering teams | Teams wanting helpdesk features without leaving Gmail |
| Verdict | situational | Best Gmail Helpdesk |
Feature Checklist
| Feature | DevRev | Hiver |
|---|---|---|
| Dev and support team unification | — | |
| AI-powered ticket routing | — | |
| Customer feedback to product link | — | |
| Built-in search and analytics | — | |
| Customizable workflows | — | |
| API and webhooks | — | |
| Shared Inbox | — | |
| Ticket Assignment | — | |
| SLA Tracking | — | |
| Automation | — | |
| Analytics | — |
DevRev
Pros
- ✓Unique dev-support connection
- ✓AI-powered routing
- ✓Good for product-led growth
- ✓Modern interface
Cons
- ✕Niche use case
- ✕Requires buy-in from both teams
- ✕Newer platform with smaller ecosystem
Hiver
Pros
- ✓Works entirely inside Gmail
- ✓Zero learning curve
- ✓Affordable pricing
Cons
- ✕Gmail-only
- ✕Limited features vs full helpdesks
- ✕Not ideal for high-volume support
The Bottom Line
Both DevRev and Hiver are solid tools in the Customer Support space. Hiver edges ahead with a stronger overall rating (4.4 vs 3.8) and is the better choice for teams wanting helpdesk features without leaving gmail. However, if you prioritize product-led companies that want to connect customer support insights with engineering teams, DevRev is worth serious consideration. We recommend trying the free tier or trial of each before committing.