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Hiver
Customer support tool built natively inside Gmail
92 reviews
Free tierHas API
The best helpdesk for Gmail-native teams. Zero learning curve because you never leave your inbox. Less powerful than Zendesk but the simplicity is the entire point.
What's great
- Works entirely inside Gmail
- Zero learning curve
- Affordable pricing
Watch out for
- Gmail-only
- Limited features vs full helpdesks
- Not ideal for high-volume support
Quick Facts
Founded2011
PricingFrom $19/user/mo
Free tierYes
PlatformsWeb (Gmail), Chrome Extension
APIAvailable
CategoryCustomer Support
Q: What is Hiver?
Hiver turns Gmail into a helpdesk with shared inboxes, ticket assignment, SLA tracking, and automation — all without leaving your inbox. Perfect for teams that live in Gmail.
Q: How much does Hiver cost?
Hiver starts at $19/user/mo. A free tier is available with Free (limited).
Q: Who is Hiver best for?
Hiver is best for teams wanting helpdesk features without leaving gmail.
Q: Is Hiver free?
Hiver offers a freemium model with a free tier. Paid plans start at $19/user/mo.
Best for
Teams wanting helpdesk features without leaving Gmail
Not ideal for
Teams not using Gmail or needing advanced support features
Free
Free (limited)
Starter
$19/user/mo
Pro
$29/user/mo
Enterprise
$49/user/mo
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AICores Editorial Review
Reviewed by AICores Editorial Team
Last updated: May 2026
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