VS
Missive vs Gladly — Which One Wins?
A detailed, side-by-side comparison of Missive and Gladly to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Gladly takes the lead with a 4.7 rating and is best for dtc and consumer brands wanting premium support experiences. Missive (4.6) is the better pick if you need small teams managing shared email collaboratively.
Side-by-Side Comparison
| Criteria | Missive | Gladly |
|---|---|---|
| Rating | ★★★★★ 4.6(52) | ★★★★★ 4.7(58) |
| Pricing Model | freemium | subscription |
| Starter Price | $14/user/mo | Custom (starts ~$150/agent/mo) |
| Free Tier | Yes | Yes |
| Platforms | Web, Mac, Windows, iOS, Android | Web |
| Learning Curve | Easy | Easy |
| API Available | Yes | Yes |
| Best For | Small teams managing shared email collaboratively | DTC and consumer brands wanting premium support experiences |
| Verdict | Best Collaborative Email | Best for Consumer Brands |
Feature Checklist
| Feature | Missive | Gladly |
|---|---|---|
| Team Inbox | — | |
| Live Drafts | — | |
| Internal Chat | — | |
| Task Assignment | — | |
| Automation Rules | — | |
| People-Centered | — | |
| Omnichannel | — | |
| AI Answers | — | |
| Task Management | — | |
| Knowledge Base | — |
Missive
Pros
- ✓Live collaborative drafts
- ✓Beautiful unified interface
- ✓Great native apps
Cons
- ✕Limited helpdesk features
- ✕Small but growing
- ✕No phone/voice support channel
Gladly
Pros
- ✓People-first model is transformative
- ✓True omnichannel experience
- ✓Loved by agents and customers
Cons
- ✕Very expensive
- ✕Not ideal for B2B
- ✕Smaller integration ecosystem
The Bottom Line
Both Missive and Gladly are solid tools in the Customer Support space. Gladly edges ahead with a stronger overall rating (4.7 vs 4.6) and is the better choice for dtc and consumer brands wanting premium support experiences. However, if you prioritize small teams managing shared email collaboratively, Missive is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Missive better than Gladly?▼
Gladly scores higher overall with a 4.7 rating vs 4.6. However, the best choice depends on your specific needs. Missive is best for Small teams managing shared email collaboratively, while Gladly is best for DTC and consumer brands wanting premium support experiences.
Can I switch from Missive to Gladly?▼
Yes, most users can migrate between the two. Gladly offers a free tier to test before committing.
Which is more affordable, Missive or Gladly?▼
Missive starts at $14/user/mo, while Gladly starts at Custom (starts ~$150/agent/mo). Missive offers a free tier. Gladly offers a free tier.