Gladly

Situational

People-centered customer service platform for consumer brands

58 reviews

Free tierHas API

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In a nutshell

The best support platform for consumer brands that care about CX. People-centered model is genius — agents see the full customer story, not just tickets. Premium pricing for premium experiences.

What's great

People-first model is transformative
True omnichannel experience
Loved by agents and customers

Watch out for

Very expensive
Not ideal for B2B
Smaller integration ecosystem

Best for

DTC and consumer brands wanting premium support experiences

Not ideal for

Budget-conscious teams or B2B support

Pricing

Free

Starter

Custom (starts ~$150/agent/mo)

Pro

Custom

Enterprise

Custom

View official pricing →

How it compares

Missive

4.6

Team inbox and chat app for collaborative email management

Qualified

4.6

AI-powered pipeline generation for Salesforce-centric enterprises

Intercom Fin

4.5

AI customer service agent that resolves tickets automatically

See full comparison →

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