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Gladly
People-centered customer service platform for consumer brands
58 reviews
Free tierHas API
The best support platform for consumer brands that care about CX. People-centered model is genius — agents see the full customer story, not just tickets. Premium pricing for premium experiences.
What's great
- People-first model is transformative
- True omnichannel experience
- Loved by agents and customers
Watch out for
- Very expensive
- Not ideal for B2B
- Smaller integration ecosystem
Quick Facts
Founded2014
PricingFrom Custom (starts ~$150/agent/mo)
Free tierYes
PlatformsWeb
APIAvailable
CategoryCustomer Support
Q: What is Gladly?
Gladly organizes support around customers, not tickets. Every interaction across channels appears in one lifelong conversation thread, giving agents complete context instantly.
Q: How much does Gladly cost?
Gladly starts at Custom (starts ~$150/agent/mo). A free tier is available with No.
Q: Who is Gladly best for?
Gladly is best for dtc and consumer brands wanting premium support experiences.
Q: Is Gladly free?
Gladly offers a freemium model with a free tier. Paid plans start at Custom (starts ~$150/agent/mo).
Best for
DTC and consumer brands wanting premium support experiences
Not ideal for
Budget-conscious teams or B2B support
Free
No
Starter
Custom (starts ~$150/agent/mo)
Pro
Custom
Enterprise
Custom
1
2
3
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Reviewed by AICores Editorial Team
Last updated: May 2026
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