Chatwoot vs Crisp — Which One Wins?
A detailed, side-by-side comparison of Chatwoot and Crisp to help you pick the right tool for your workflow.
Quick Verdict
Crisp takes the lead with a 4.3 rating and is best for small businesses wanting all-in-one customer messaging with flat, predictable pricing.. Chatwoot (4.1) is the better pick if you need teams wanting intercom-like support without per-agent pricing through self-hosting..
Side-by-Side Comparison
| Criteria | Chatwoot | Crisp |
|---|---|---|
| Rating | ★★★★ 4.1(89) | ★★★★ 4.3(145) |
| Pricing Model | open_source | freemium |
| Starter Price | $19/agent/mo (Cloud Hacker) | $25/mo (Pro, 4 seats) |
| Free Tier | Yes | Yes |
| Platforms | web, ios, android | web, ios, android, mac, windows |
| Learning Curve | medium | easy |
| API Available | Yes | Yes |
| Best For | Teams wanting Intercom-like support without per-agent pricing through self-hosting. | Small businesses wanting all-in-one customer messaging with flat, predictable pricing. |
| Verdict | situational | recommended |
Feature Checklist
| Feature | Chatwoot | Crisp |
|---|---|---|
| Open source and self-hostable | — | |
| Multi-channel inbox | — | |
| Live chat widget | ||
| Knowledge base | ||
| Chatbot integration | — | |
| WhatsApp and social media support | — | |
| Shared inbox | — | |
| Chatbot builder | — | |
| CRM | — | |
| Flat pricing (not per agent) | — |
Chatwoot
Pros
- ✓Free self-hosted with unlimited agents and conversations
- ✓Multi-channel support including WhatsApp and social
- ✓Open source with full data control
Cons
- ✕Self-hosting requires DevOps setup and maintenance
- ✕AI features less mature than Intercom Fin
- ✕Cloud pricing is not notably cheaper than alternatives
Crisp
Pros
- ✓Flat pricing eliminates per-agent cost anxiety
- ✓Clean, modern interface that is a pleasure to use
- ✓All-in-one includes chat, inbox, bot, KB, and CRM
Cons
- ✕Lacks enterprise features like advanced SLAs and compliance
- ✕Chatbot builder is less powerful than dedicated tools
- ✕Smaller integration ecosystem than Zendesk
The Bottom Line
Both Chatwoot and Crisp are solid tools in the Customer Support space. Crisp edges ahead with a stronger overall rating (4.3 vs 4.1) and is the better choice for small businesses wanting all-in-one customer messaging with flat, predictable pricing.. However, if you prioritize teams wanting intercom-like support without per-agent pricing through self-hosting., Chatwoot is worth serious consideration. We recommend trying the free tier or trial of each before committing.