CH

Chatwoot

Situational

Open-source Intercom alternative. Self-host customer support with no per-agent limits.

89 reviews
Free tierHas API
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In a nutshell

Chatwoot is the best open-source customer support platform. Self-hosting eliminates per-agent pricing entirely. The feature set covers 80% of what Intercom offers. For teams with DevOps capability, it provides enterprise support features at zero software cost.

What's great

  • Free self-hosted with unlimited agents and conversations
  • Multi-channel support including WhatsApp and social
  • Open source with full data control

Watch out for

  • Self-hosting requires DevOps setup and maintenance
  • AI features less mature than Intercom Fin
  • Cloud pricing is not notably cheaper than alternatives

Best for

Teams wanting Intercom-like support without per-agent pricing through self-hosting.

Not ideal for

Non-technical teams — self-hosting requires DevOps resources.

Pricing

Free

Free self-hosted (unlimited agents and conversations)

Starter

$19/agent/mo (Cloud Hacker)

Pro

$39/agent/mo (Cloud Startups)

Enterprise

Custom pricing

View official pricing →
How it compares
HS

Help Scout

4.4

Customer support that feels like email. Simple, human, no ticket numbers.

FR

Front

4.3

Shared inbox for teams. Email collaboration that eliminates internal CC chaos.

IN

Intercom

4.3

AI-first customer service platform. Chatbot, inbox, help center — all connected.

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