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Chatwoot
Situational
Open-source Intercom alternative. Self-host customer support with no per-agent limits.
89 reviews
Free tierHas API
Chatwoot is the best open-source customer support platform. Self-hosting eliminates per-agent pricing entirely. The feature set covers 80% of what Intercom offers. For teams with DevOps capability, it provides enterprise support features at zero software cost.
What's great
- Free self-hosted with unlimited agents and conversations
- Multi-channel support including WhatsApp and social
- Open source with full data control
Watch out for
- Self-hosting requires DevOps setup and maintenance
- AI features less mature than Intercom Fin
- Cloud pricing is not notably cheaper than alternatives
Quick Facts
Founded2017
PricingFrom $19/agent/mo (Cloud Hacker)
Free tierYes
Platformsweb, ios, android
APIAvailable
CategoryCustomer Support
Q: What is Chatwoot?
Chatwoot is the open-source customer engagement platform. Self-host it for free with unlimited agents, unlimited conversations, and no per-seat pricing.
Q: How much does Chatwoot cost?
Chatwoot starts at $19/agent/mo (Cloud Hacker). A free tier is available with Free self-hosted (unlimited agents and conversations).
Q: Who is Chatwoot best for?
Chatwoot is best for teams wanting intercom-like support without per-agent pricing through self-hosting..
Q: Is Chatwoot free?
Yes, Chatwoot is completely free and open source.
Best for
Teams wanting Intercom-like support without per-agent pricing through self-hosting.
Not ideal for
Non-technical teams — self-hosting requires DevOps resources.
Free
Free self-hosted (unlimited agents and conversations)
Starter
$19/agent/mo (Cloud Hacker)
Pro
$39/agent/mo (Cloud Startups)
Enterprise
Custom pricing
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AICores Editorial Review
Reviewed by AICores Editorial Team
Last updated: May 2026
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