Chatwoot vs Gorgias — Which One Wins?
A detailed, side-by-side comparison of Chatwoot and Gorgias to help you pick the right tool for your workflow.
Quick Verdict
Gorgias takes the lead with a 4.3 rating and is best for shopify and e-commerce stores handling customer support. Chatwoot (4.1) is the better pick if you need teams wanting intercom-like support without per-agent pricing through self-hosting..
Side-by-Side Comparison
| Criteria | Chatwoot | Gorgias |
|---|---|---|
| Rating | ★★★★ 4.1(89) | ★★★★ 4.3(72) |
| Pricing Model | open_source | paid |
| Starter Price | $19/agent/mo (Cloud Hacker) | $10/mo (50 tickets) |
| Free Tier | Yes | No |
| Platforms | web, ios, android | web |
| Learning Curve | medium | easy |
| API Available | Yes | Yes |
| Best For | Teams wanting Intercom-like support without per-agent pricing through self-hosting. | Shopify and e-commerce stores handling customer support |
| Verdict | situational | recommended |
Feature Checklist
| Feature | Chatwoot | Gorgias |
|---|---|---|
| Open source and self-hostable | — | |
| Multi-channel inbox | — | |
| Live chat widget | — | |
| Knowledge base | — | |
| Chatbot integration | — | |
| WhatsApp and social media support | — | |
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — |
Chatwoot
Pros
- ✓Free self-hosted with unlimited agents and conversations
- ✓Multi-channel support including WhatsApp and social
- ✓Open source with full data control
Cons
- ✕Self-hosting requires DevOps setup and maintenance
- ✕AI features less mature than Intercom Fin
- ✕Cloud pricing is not notably cheaper than alternatives
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
The Bottom Line
Both Chatwoot and Gorgias are solid tools in the Customer Support space. Gorgias edges ahead with a stronger overall rating (4.3 vs 4.1) and is the better choice for shopify and e-commerce stores handling customer support. However, if you prioritize teams wanting intercom-like support without per-agent pricing through self-hosting., Chatwoot is worth serious consideration. We recommend trying the free tier or trial of each before committing.