Chatwoot vs Groove — Which One Wins?
A detailed, side-by-side comparison of Chatwoot and Groove to help you pick the right tool for your workflow.
Quick Verdict
Chatwoot takes the lead with a 4.1 rating and is best for teams wanting intercom-like support without per-agent pricing through self-hosting.. Groove (4.1) is the better pick if you need small teams who need a help desk simpler than zendesk.
Side-by-Side Comparison
| Criteria | Chatwoot | Groove |
|---|---|---|
| Rating | ★★★★ 4.1(89) | ★★★★ 4.1(43) |
| Pricing Model | open_source | paid |
| Starter Price | $19/agent/mo (Cloud Hacker) | $16/user/mo |
| Free Tier | Yes | No |
| Platforms | web, ios, android | web |
| Learning Curve | medium | easy |
| API Available | Yes | Yes |
| Best For | Teams wanting Intercom-like support without per-agent pricing through self-hosting. | Small teams who need a help desk simpler than Zendesk |
| Verdict | situational | recommended |
Feature Checklist
| Feature | Chatwoot | Groove |
|---|---|---|
| Open source and self-hostable | — | |
| Multi-channel inbox | — | |
| Live chat widget | — | |
| Knowledge base | ||
| Chatbot integration | — | |
| WhatsApp and social media support | — | |
| Shared inbox | — | |
| Live chat | — | |
| Collision detection | — | |
| Reporting | — |
Chatwoot
Pros
- ✓Free self-hosted with unlimited agents and conversations
- ✓Multi-channel support including WhatsApp and social
- ✓Open source with full data control
Cons
- ✕Self-hosting requires DevOps setup and maintenance
- ✕AI features less mature than Intercom Fin
- ✕Cloud pricing is not notably cheaper than alternatives
Groove
Pros
- ✓Simple email-like interface
- ✓Knowledge base included
- ✓Great for small teams
Cons
- ✕Limited automation
- ✕No free tier
- ✕Reporting is basic
The Bottom Line
Both Chatwoot and Groove are solid tools in the Customer Support space. Chatwoot edges ahead with a stronger overall rating (4.1 vs 4.1) and is the better choice for teams wanting intercom-like support without per-agent pricing through self-hosting.. However, if you prioritize small teams who need a help desk simpler than zendesk, Groove is worth serious consideration. We recommend trying the free tier or trial of each before committing.