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Groove
AICores
Simple shared inbox for small business support teams
43 reviews
Has API
Groove is the Goldilocks help desk -- not too simple, not too complex. Perfect for teams of 3-25 who handle email support. Will not scale to enterprise.
What's great
- Simple email-like interface
- Knowledge base included
- Great for small teams
Watch out for
- Limited automation
- No free tier
- Reporting is basic
Quick Facts
Founded2012
PricingFrom $16/user/mo
Free tierNo
Platformsweb
APIAvailable
CategoryCustomer Support
Q: What is Groove?
Groove is a shared inbox that turns email into a ticketing system without the complexity of Zendesk. Built for small teams who outgrew Gmail but do not need enterprise tools.
Q: How much does Groove cost?
Groove starts at $16/user/mo.
Q: Who is Groove best for?
Groove is best for small teams who need a help desk simpler than zendesk.
Q: Is Groove free?
No, Groove is a paid tool. Plans start at $16/user/mo.
Best for
Small teams who need a help desk simpler than Zendesk
Not ideal for
Enterprise support teams needing advanced routing and SLAs
Starter
$16/user/mo
Pro
$36/user/mo
Enterprise
$56/user/mo
Access Vault
Groovedoesn't offer a free trial. These alternatives do.
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AICores Editorial Review
Reviewed by AICores Editorial Team
Last updated: May 2026
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