Groove

Recommended

Simple shared inbox for small business support teams

43 reviews

Has API

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In a nutshell

Groove is the Goldilocks help desk -- not too simple, not too complex. Perfect for teams of 3-25 who handle email support. Will not scale to enterprise.

What's great

Simple email-like interface
Knowledge base included
Great for small teams

Watch out for

Limited automation
No free tier
Reporting is basic

Best for

Small teams who need a help desk simpler than Zendesk

Not ideal for

Enterprise support teams needing advanced routing and SLAs

Pricing

Starter

$16/user/mo

Pro

$36/user/mo

Enterprise

$56/user/mo

View official pricing →

How it compares

Gladly

4.7

People-centered customer service platform for consumer brands

Qualified

4.6

AI-powered pipeline generation for Salesforce-centric enterprises

Missive

4.6

Team inbox and chat app for collaborative email management

See full comparison →

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