Crisp vs Gorgias — Which One Wins?
A detailed, side-by-side comparison of Crisp and Gorgias to help you pick the right tool for your workflow.
Quick Verdict
Gorgias takes the lead with a 4.3 rating and is best for shopify and e-commerce stores handling customer support. Crisp (4.3) is the better pick if you need small businesses wanting all-in-one customer messaging with flat, predictable pricing..
Side-by-Side Comparison
| Criteria | Crisp | Gorgias |
|---|---|---|
| Rating | ★★★★ 4.3(145) | ★★★★ 4.3(72) |
| Pricing Model | freemium | paid |
| Starter Price | $25/mo (Pro, 4 seats) | $10/mo (50 tickets) |
| Free Tier | Yes | No |
| Platforms | web, ios, android, mac, windows | web |
| Learning Curve | easy | easy |
| API Available | Yes | Yes |
| Best For | Small businesses wanting all-in-one customer messaging with flat, predictable pricing. | Shopify and e-commerce stores handling customer support |
| Verdict | recommended | recommended |
Feature Checklist
| Feature | Crisp | Gorgias |
|---|---|---|
| Live chat widget | — | |
| Shared inbox | — | |
| Chatbot builder | — | |
| Knowledge base | — | |
| CRM | — | |
| Flat pricing (not per agent) | — | |
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — |
Crisp
Pros
- ✓Flat pricing eliminates per-agent cost anxiety
- ✓Clean, modern interface that is a pleasure to use
- ✓All-in-one includes chat, inbox, bot, KB, and CRM
Cons
- ✕Lacks enterprise features like advanced SLAs and compliance
- ✕Chatbot builder is less powerful than dedicated tools
- ✕Smaller integration ecosystem than Zendesk
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
The Bottom Line
Both Crisp and Gorgias are solid tools in the Customer Support space. Gorgias edges ahead with a stronger overall rating (4.3 vs 4.3) and is the better choice for shopify and e-commerce stores handling customer support. However, if you prioritize small businesses wanting all-in-one customer messaging with flat, predictable pricing., Crisp is worth serious consideration. We recommend trying the free tier or trial of each before committing.