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Freshchat vs Gorgias — Which One Wins?
A detailed, side-by-side comparison of Freshchat and Gorgias to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Gorgias takes the lead with a 4.3 rating and is best for shopify and e-commerce stores handling customer support. Freshchat (4.1) is the better pick if you need teams in the freshworks ecosystem wanting ai chat.
Side-by-Side Comparison
| Criteria | Freshchat | Gorgias |
|---|---|---|
| Rating | ★★★★ 4.1(88) | ★★★★ 4.3(72) |
| Pricing Model | freemium | paid |
| Starter Price | $19/agent/mo | $10/mo (50 tickets) |
| Free Tier | Yes | No |
| Platforms | Web, iOS, Android | web |
| Learning Curve | Easy | easy |
| API Available | Yes | Yes |
| Best For | Teams in the Freshworks ecosystem wanting AI chat | Shopify and e-commerce stores handling customer support |
| Verdict | Best Free Live Chat | recommended |
Feature Checklist
| Feature | Freshchat | Gorgias |
|---|---|---|
| AI Chatbots | — | |
| Live Chat | — | |
| — | ||
| Unified Inbox | — | |
| Bot Builder | — | |
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — |
Freshchat
Pros
- ✓Generous free tier
- ✓Great Freshworks integration
- ✓Multi-channel messaging
Cons
- ✕AI chatbots less sophisticated than Intercom Fin
- ✕Best features locked behind ecosystem
- ✕Customization limited
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
The Bottom Line
Both Freshchat and Gorgias are solid tools in the Customer Support space. Gorgias edges ahead with a stronger overall rating (4.3 vs 4.1) and is the better choice for shopify and e-commerce stores handling customer support. However, if you prioritize teams in the freshworks ecosystem wanting ai chat, Freshchat is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Freshchat better than Gorgias?▼
Gorgias scores higher overall with a 4.3 rating vs 4.1. However, the best choice depends on your specific needs. Freshchat is best for Teams in the Freshworks ecosystem wanting AI chat, while Gorgias is best for Shopify and e-commerce stores handling customer support.
Can I switch from Freshchat to Gorgias?▼
Yes, most users can migrate between the two. Gorgias offers trial options to help you evaluate the switch.
Which is more affordable, Freshchat or Gorgias?▼
Freshchat starts at $19/agent/mo, while Gorgias starts at $10/mo (50 tickets). Freshchat offers a free tier.