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Freshchat

AI-first customer messaging by Freshworks

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88 reviews

Free tierHas API

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In a nutshell

Solid chat tool that shines when paired with Freshdesk and Freshsales. The free tier for 10 agents is exceptionally generous. AI chatbots are good but not Intercom-level.

What's great

Generous free tier
Great Freshworks integration
Multi-channel messaging

Watch out for

AI chatbots less sophisticated than Intercom Fin
Best features locked behind ecosystem
Customization limited

Quick Facts

Founded2017

PricingFrom $19/agent/mo

Free tierYes

PlatformsWeb, iOS, Android

APIAvailable

CategoryCustomer Support

Q: What is Freshchat?

Freshchat provides AI chatbots, live chat, and unified messaging across web, mobile, WhatsApp, and social channels. Part of the Freshworks ecosystem with deep CRM and helpdesk integration.

Q: How much does Freshchat cost?

Freshchat starts at $19/agent/mo. A free tier is available with Free (up to 10 agents).

Q: Who is Freshchat best for?

Freshchat is best for teams in the freshworks ecosystem wanting ai chat.

Q: Is Freshchat free?

Freshchat offers a freemium model with a free tier. Paid plans start at $19/agent/mo.

Best for

Teams in the Freshworks ecosystem wanting AI chat

Not ideal for

Teams wanting a standalone best-in-class chat tool

Pricing

Free

Free (up to 10 agents)

Starter

$19/agent/mo

Pro

$49/agent/mo

Enterprise

$79/agent/mo

View official pricing →

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AICores Editorial Review

Reviewed by AICores Editorial Team

Last updated: August 2026

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