Freshchat

Situational

AI-first customer messaging by Freshworks

88 reviews

Free tierHas API

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In a nutshell

Solid chat tool that shines when paired with Freshdesk and Freshsales. The free tier for 10 agents is exceptionally generous. AI chatbots are good but not Intercom-level.

What's great

Generous free tier
Great Freshworks integration
Multi-channel messaging

Watch out for

AI chatbots less sophisticated than Intercom Fin
Best features locked behind ecosystem
Customization limited

Best for

Teams in the Freshworks ecosystem wanting AI chat

Not ideal for

Teams wanting a standalone best-in-class chat tool

Pricing

Free

Free (up to 10 agents)

Starter

$19/agent/mo

Pro

$49/agent/mo

Enterprise

$79/agent/mo

View official pricing →

How it compares

Gladly

4.7

People-centered customer service platform for consumer brands

Qualified

4.6

AI-powered pipeline generation for Salesforce-centric enterprises

Missive

4.6

Team inbox and chat app for collaborative email management

See full comparison →

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