Freshsales vs HubSpot — Which One Wins?
A detailed, side-by-side comparison of Freshsales and HubSpot to help you pick the right tool for your workflow.
Quick Verdict
HubSpot takes the lead with a 4.4 rating and is best for growing businesses that want a crm they can start free and scale to enterprise.. Freshsales (4.1) is the better pick if you need sales teams wanting built-in phone and email with ai scoring at a reasonable price..
Side-by-Side Comparison
| Criteria | Freshsales | HubSpot |
|---|---|---|
| Rating | ★★★★ 4.1(178) | ★★★★ 4.4(412) |
| Pricing Model | freemium | freemium |
| Starter Price | $11/user/mo (Growth) | $20/mo (Starter) |
| Free Tier | Yes | Yes |
| Platforms | web, ios, android | web, ios, android |
| Learning Curve | easy | medium |
| API Available | Yes | Yes |
| Best For | Sales teams wanting built-in phone and email with AI scoring at a reasonable price. | Growing businesses that want a CRM they can start free and scale to enterprise. |
| Verdict | recommended | recommended |
Feature Checklist
| Feature | Freshsales | HubSpot |
|---|---|---|
| Built-in phone system | — | |
| Freddy AI lead scoring | — | |
| Email sequences | — | |
| Chat widget for lead capture | — | |
| Territory management | — | |
| Sales forecasting | — | |
| Free CRM with contact management | — | |
| Email tracking and templates | — | |
| Deal pipelines | — | |
| Marketing automation (paid) | — | |
| Sales sequences (paid) | — | |
| Reporting dashboards | — | |
| 1,500+ marketplace integrations | — |
Freshsales
Pros
- ✓Built-in phone, email, and chat eliminate separate tools
- ✓Significantly cheaper than HubSpot at comparable feature levels
- ✓Freddy AI provides useful lead scoring and deal predictions
Cons
- ✕Smaller integration ecosystem than HubSpot and Salesforce
- ✕Less customizable than enterprise CRMs
- ✕Freshworks ecosystem is less unified than it promises
HubSpot
Pros
- ✓Most generous free CRM tier in the market
- ✓Complete platform with Marketing, Sales, Service, CMS, and Operations Hubs
- ✓Massive integration ecosystem with 1,500+ apps
Cons
- ✕Professional tier pricing is a steep jump from Starter
- ✕Platform lock-in makes migration painful
- ✕Per-contact pricing on Marketing Hub adds up fast
The Bottom Line
Both Freshsales and HubSpot are solid tools in the CRM & Sales space. HubSpot edges ahead with a stronger overall rating (4.4 vs 4.1) and is the better choice for growing businesses that want a crm they can start free and scale to enterprise.. However, if you prioritize sales teams wanting built-in phone and email with ai scoring at a reasonable price., Freshsales is worth serious consideration. We recommend trying the free tier or trial of each before committing.