Front vs Gorgias — Which One Wins?
A detailed, side-by-side comparison of Front and Gorgias to help you pick the right tool for your workflow.
Quick Verdict
Front takes the lead with a 4.3 rating and is best for teams managing shared email inboxes who need collaboration without abandoning email.. Gorgias (4.3) is the better pick if you need shopify and e-commerce stores handling customer support.
Side-by-Side Comparison
| Criteria | Front | Gorgias |
|---|---|---|
| Rating | ★★★★ 4.3(178) | ★★★★ 4.3(72) |
| Pricing Model | paid | paid |
| Starter Price | $29/seat/mo (Growth) | $10/mo (50 tickets) |
| Free Tier | Yes | No |
| Platforms | web, ios, android, mac, windows | web |
| Learning Curve | easy | easy |
| API Available | Yes | Yes |
| Best For | Teams managing shared email inboxes who need collaboration without abandoning email. | Shopify and e-commerce stores handling customer support |
| Verdict | recommended | recommended |
Feature Checklist
| Feature | Front | Gorgias |
|---|---|---|
| Shared team inboxes | — | |
| Internal comments on emails | — | |
| Multi-channel (email, chat, SMS, social) | — | |
| Workflow automation | — | |
| Analytics and SLAs | — | |
| CRM integration | — | |
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — |
Front
Pros
- ✓Best collaborative email experience available
- ✓Internal comments eliminate forwarding and CC chaos
- ✓Multi-channel inbox handles email, chat, SMS, and social
Cons
- ✕Premium per-seat pricing at $29+/seat/mo
- ✕Not a traditional help desk with ticketing
- ✕Requires team adoption to see full benefits
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
The Bottom Line
Both Front and Gorgias are solid tools in the Customer Support space. Front edges ahead with a stronger overall rating (4.3 vs 4.3) and is the better choice for teams managing shared email inboxes who need collaboration without abandoning email.. However, if you prioritize shopify and e-commerce stores handling customer support, Gorgias is worth serious consideration. We recommend trying the free tier or trial of each before committing.