Front

Front

Recommended

Shared inbox for teams. Email collaboration that eliminates internal CC chaos.

178 reviews
Free tierHas API
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In a nutshell

Front solves the shared inbox problem better than any tool. If your team manages email@company.com and CC chains are chaos, Front brings collaboration to email. It is not a help desk — it is a collaborative email client. For email-heavy teams, the workflow improvement is dramatic.

What's great

  • Best collaborative email experience available
  • Internal comments eliminate forwarding and CC chaos
  • Multi-channel inbox handles email, chat, SMS, and social

Watch out for

  • Premium per-seat pricing at $29+/seat/mo
  • Not a traditional help desk with ticketing
  • Requires team adoption to see full benefits

Best for

Teams managing shared email inboxes who need collaboration without abandoning email.

Not ideal for

Teams that prefer help desk ticketing over email-style conversations.

Pricing

Free

7-day free trial

Starter

$29/seat/mo (Growth)

Pro

$79/seat/mo (Scale)

Enterprise

$129/seat/mo (Premier)

View official pricing →
How it compares
Help Scout

Help Scout

4.4

Customer support that feels like email. Simple, human, no ticket numbers.

Intercom

Intercom

4.3

AI-first customer service platform. Chatbot, inbox, help center — all connected.

Gorgias

Gorgias

4.3

E-commerce help desk built specifically for Shopify stores

See full comparison →
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