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Gorgias vs Gladly — Which One Wins?
A detailed, side-by-side comparison of Gorgias and Gladly to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Gladly takes the lead with a 4.7 rating and is best for dtc and consumer brands wanting premium support experiences. Gorgias (4.3) is the better pick if you need shopify and e-commerce stores handling customer support.
Side-by-Side Comparison
| Criteria | Gorgias | Gladly |
|---|---|---|
| Rating | ★★★★ 4.3(72) | ★★★★★ 4.7(58) |
| Pricing Model | paid | subscription |
| Starter Price | $10/mo (50 tickets) | Custom (starts ~$150/agent/mo) |
| Free Tier | No | Yes |
| Platforms | web | Web |
| Learning Curve | easy | Easy |
| API Available | Yes | Yes |
| Best For | Shopify and e-commerce stores handling customer support | DTC and consumer brands wanting premium support experiences |
| Verdict | recommended | Best for Consumer Brands |
Feature Checklist
| Feature | Gorgias | Gladly |
|---|---|---|
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — | |
| People-Centered | — | |
| Omnichannel | — | |
| AI Answers | — | |
| Task Management | — | |
| Knowledge Base | — |
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
Gladly
Pros
- ✓People-first model is transformative
- ✓True omnichannel experience
- ✓Loved by agents and customers
Cons
- ✕Very expensive
- ✕Not ideal for B2B
- ✕Smaller integration ecosystem
The Bottom Line
Both Gorgias and Gladly are solid tools in the Customer Support space. Gladly edges ahead with a stronger overall rating (4.7 vs 4.3) and is the better choice for dtc and consumer brands wanting premium support experiences. However, if you prioritize shopify and e-commerce stores handling customer support, Gorgias is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Gorgias better than Gladly?▼
Gladly scores higher overall with a 4.7 rating vs 4.3. However, the best choice depends on your specific needs. Gorgias is best for Shopify and e-commerce stores handling customer support, while Gladly is best for DTC and consumer brands wanting premium support experiences.
Can I switch from Gorgias to Gladly?▼
Yes, most users can migrate between the two. Gladly offers a free tier to test before committing.
Which is more affordable, Gorgias or Gladly?▼
Gorgias starts at $10/mo (50 tickets), while Gladly starts at Custom (starts ~$150/agent/mo). Gladly offers a free tier.