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Gorgias vs Helpshift — Which One Wins?
A detailed, side-by-side comparison of Gorgias and Helpshift to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Gorgias takes the lead with a 4.3 rating and is best for shopify and e-commerce stores handling customer support. Helpshift (4.0) is the better pick if you need mobile gaming and app companies with high ticket volumes.
Side-by-Side Comparison
| Criteria | Gorgias | Helpshift |
|---|---|---|
| Rating | ★★★★ 4.3(72) | ★★★★ 4.0(55) |
| Pricing Model | paid | subscription |
| Starter Price | $10/mo (50 tickets) | Custom |
| Free Tier | No | Yes |
| Platforms | web | iOS SDK, Android SDK, Web, Unity |
| Learning Curve | easy | Medium |
| API Available | Yes | Yes |
| Best For | Shopify and e-commerce stores handling customer support | Mobile gaming and app companies with high ticket volumes |
| Verdict | recommended | Best Mobile Support SDK |
Feature Checklist
| Feature | Gorgias | Helpshift |
|---|---|---|
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — | |
| In-App Support | — | |
| AI Bots | — | |
| Knowledge Base | — | |
| Issue Classification | — | |
| Analytics | — |
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
Helpshift
Pros
- ✓Purpose-built for mobile
- ✓Handles massive scale
- ✓Strong Unity/gaming integration
Cons
- ✕Opaque pricing
- ✕Overkill for non-mobile businesses
- ✕Limited web support features
The Bottom Line
Both Gorgias and Helpshift are solid tools in the Customer Support space. Gorgias edges ahead with a stronger overall rating (4.3 vs 4.0) and is the better choice for shopify and e-commerce stores handling customer support. However, if you prioritize mobile gaming and app companies with high ticket volumes, Helpshift is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Gorgias better than Helpshift?▼
Gorgias scores higher overall with a 4.3 rating vs 4.0. However, the best choice depends on your specific needs. Gorgias is best for Shopify and e-commerce stores handling customer support, while Helpshift is best for Mobile gaming and app companies with high ticket volumes.
Can I switch from Gorgias to Helpshift?▼
Yes, most users can migrate between the two. Helpshift offers a free tier to test before committing.
Which is more affordable, Gorgias or Helpshift?▼
Gorgias starts at $10/mo (50 tickets), while Helpshift starts at Custom. Helpshift offers a free tier.