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Gorgias vs Hiver — Which One Wins?
A detailed, side-by-side comparison of Gorgias and Hiver to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Hiver takes the lead with a 4.4 rating and is best for teams wanting helpdesk features without leaving gmail. Gorgias (4.3) is the better pick if you need shopify and e-commerce stores handling customer support.
Side-by-Side Comparison
| Criteria | Gorgias | Hiver |
|---|---|---|
| Rating | ★★★★ 4.3(72) | ★★★★ 4.4(92) |
| Pricing Model | paid | freemium |
| Starter Price | $10/mo (50 tickets) | $19/user/mo |
| Free Tier | No | Yes |
| Platforms | web | Web (Gmail), Chrome Extension |
| Learning Curve | easy | Easy |
| API Available | Yes | Yes |
| Best For | Shopify and e-commerce stores handling customer support | Teams wanting helpdesk features without leaving Gmail |
| Verdict | recommended | Best Gmail Helpdesk |
Feature Checklist
| Feature | Gorgias | Hiver |
|---|---|---|
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — | |
| Shared Inbox | — | |
| Ticket Assignment | — | |
| SLA Tracking | — | |
| Automation | — | |
| Analytics | — |
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
Hiver
Pros
- ✓Works entirely inside Gmail
- ✓Zero learning curve
- ✓Affordable pricing
Cons
- ✕Gmail-only
- ✕Limited features vs full helpdesks
- ✕Not ideal for high-volume support
The Bottom Line
Both Gorgias and Hiver are solid tools in the Customer Support space. Hiver edges ahead with a stronger overall rating (4.4 vs 4.3) and is the better choice for teams wanting helpdesk features without leaving gmail. However, if you prioritize shopify and e-commerce stores handling customer support, Gorgias is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Gorgias better than Hiver?▼
Hiver scores higher overall with a 4.4 rating vs 4.3. However, the best choice depends on your specific needs. Gorgias is best for Shopify and e-commerce stores handling customer support, while Hiver is best for Teams wanting helpdesk features without leaving Gmail.
Can I switch from Gorgias to Hiver?▼
Yes, most users can migrate between the two. Hiver offers a free tier to test before committing.
Which is more affordable, Gorgias or Hiver?▼
Gorgias starts at $10/mo (50 tickets), while Hiver starts at $19/user/mo. Hiver offers a free tier.