VS
Gorgias vs Kayako — Which One Wins?
A detailed, side-by-side comparison of Gorgias and Kayako to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Gorgias takes the lead with a 4.3 rating and is best for shopify and e-commerce stores handling customer support. Kayako (3.8) is the better pick if you need support teams wanting full customer journey visibility.
Side-by-Side Comparison
| Criteria | Gorgias | Kayako |
|---|---|---|
| Rating | ★★★★ 4.3(72) | ★★★★ 3.8(55) |
| Pricing Model | paid | paid |
| Starter Price | $10/mo (50 tickets) | $30/agent/mo |
| Free Tier | No | No |
| Platforms | web | web, ios, android |
| Learning Curve | easy | medium |
| API Available | Yes | Yes |
| Best For | Shopify and e-commerce stores handling customer support | Support teams wanting full customer journey visibility |
| Verdict | recommended | situational |
Feature Checklist
| Feature | Gorgias | Kayako |
|---|---|---|
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — | |
| Help desk | — | |
| Live chat | — | |
| Customer journey tracking | — | |
| Multi-channel support | — | |
| Automation | — |
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
Kayako
Pros
- ✓Customer journey tracking is excellent
- ✓Unified multi-channel view
- ✓Mature and reliable
Cons
- ✕Expensive for small teams
- ✕UI feels dated
- ✕Setup takes time
The Bottom Line
Both Gorgias and Kayako are solid tools in the Customer Support space. Gorgias edges ahead with a stronger overall rating (4.3 vs 3.8) and is the better choice for shopify and e-commerce stores handling customer support. However, if you prioritize support teams wanting full customer journey visibility, Kayako is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Gorgias better than Kayako?▼
Gorgias scores higher overall with a 4.3 rating vs 3.8. However, the best choice depends on your specific needs. Gorgias is best for Shopify and e-commerce stores handling customer support, while Kayako is best for Support teams wanting full customer journey visibility.
Can I switch from Gorgias to Kayako?▼
Yes, most users can migrate between the two. Kayako offers trial options to help you evaluate the switch.
Which is more affordable, Gorgias or Kayako?▼
Gorgias starts at $10/mo (50 tickets), while Kayako starts at $30/agent/mo.