Loading
Kayako
Situational
Unified customer service platform with journey tracking
55 reviews
Has API
Kayako's journey tracking gives support agents real context. That alone can justify the price. It is pricier than alternatives but the unified view is powerful.
What's great
- Customer journey tracking is excellent
- Unified multi-channel view
- Mature and reliable
Watch out for
- Expensive for small teams
- UI feels dated
- Setup takes time
Quick Facts
Founded2001
PricingFrom $30/agent/mo
Free tierNo
Platformsweb, ios, android
APIAvailable
CategoryCustomer Support
Q: What is Kayako?
Kayako provides help desk, live chat, and customer journey tracking in one platform. It shows the full history of every customer interaction across channels.
Q: How much does Kayako cost?
Kayako starts at $30/agent/mo.
Q: Who is Kayako best for?
Kayako is best for support teams wanting full customer journey visibility.
Q: Is Kayako free?
No, Kayako is a paid tool. Plans start at $30/agent/mo.
Best for
Support teams wanting full customer journey visibility
Not ideal for
Small teams or budget-conscious startups
Starter
$30/agent/mo
Pro
$60/agent/mo
Access Vault
Kayakodoesn't offer a free trial. These alternatives do.
4 tools ready to compare
1
2
3
How would you rate Kayako overall?
Something outdated?
Help us keep this page accurate. Let us know what needs updating.
Best for Consumer Brands
Gladly
People-centered customer service platform for consumer brand
Custom (starts ~$150/agent/mo)
Best for Salesforce ABM★ 4.7
Qualified
AI-powered pipeline generation for Salesforce-centric enterp
Custom (starts ~$3,500/mo)
Best Collaborative Email★ 4.6
Missive
Team inbox and chat app for collaborative email management
$14/user/mo
Best AI Support Agent★ 4.6
Embed this tool card on your site
<iframe src="https://aicores.io/embed/kayako?theme=dark" width="400" height="200" frameborder="0" scrolling="no" title="Kayako — AICores Review"></iframe>
Free to use. Links back to our full review.
AICores Editorial Review
Reviewed by AICores Editorial Team
Last updated: August 2026
Loading insights…
Do you work at Kayako?
Claim this listing to respond to reviews, update info, and access analytics.
Claim this listing
