Kayako

Situational

Unified customer service platform with journey tracking

55 reviews

Has API

Visit website Write a review

In a nutshell

Kayako's journey tracking gives support agents real context. That alone can justify the price. It is pricier than alternatives but the unified view is powerful.

What's great

Customer journey tracking is excellent
Unified multi-channel view
Mature and reliable

Watch out for

Expensive for small teams
UI feels dated
Setup takes time

Best for

Support teams wanting full customer journey visibility

Not ideal for

Small teams or budget-conscious startups

Pricing

Starter

$30/agent/mo

Pro

$60/agent/mo

View official pricing →

How it compares

Gladly

4.7

People-centered customer service platform for consumer brands

Qualified

4.6

AI-powered pipeline generation for Salesforce-centric enterprises

Missive

4.6

Team inbox and chat app for collaborative email management

See full comparison →

Write a review

How would you rate Kayako overall?

Rate each dimension

Ease of use

Value for money

Customer support

Features

Switched from (optional)

What do you love? *0/140

What's your biggest gripe? *0/140

Your name *

Email * (private)

Job title (optional)

Something outdated?

Help us keep this page accurate. Let us know what needs updating.

Do you work at Kayako?

Claim this listing to respond to reviews, update info, and access analytics.

Claim this listing