Gorgias vs LiveChat — Which One Wins?
A detailed, side-by-side comparison of Gorgias and LiveChat to help you pick the right tool for your workflow.
Quick Verdict
Gorgias takes the lead with a 4.3 rating and is best for shopify and e-commerce stores handling customer support. LiveChat (4.3) is the better pick if you need teams where live chat is the primary customer support channel..
Side-by-Side Comparison
| Criteria | Gorgias | LiveChat |
|---|---|---|
| Rating | ★★★★ 4.3(72) | ★★★★ 4.3(234) |
| Pricing Model | paid | paid |
| Starter Price | $10/mo (50 tickets) | $24/agent/mo (Starter) |
| Free Tier | No | Yes |
| Platforms | web | web, ios, android, mac, windows |
| Learning Curve | easy | easy |
| API Available | Yes | Yes |
| Best For | Shopify and e-commerce stores handling customer support | Teams where live chat is the primary customer support channel. |
| Verdict | recommended | situational |
Feature Checklist
| Feature | Gorgias | LiveChat |
|---|---|---|
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — | |
| Customizable chat widget | — | |
| Canned responses | — | |
| Chat transfers and routing | — | |
| File sharing in chat | — | |
| Visitor tracking | — | |
| Reporting and analytics | — |
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
LiveChat
Pros
- ✓Most polished live chat experience for agents and customers
- ✓Extensive customization for the chat widget
- ✓Focused product that does chat exceptionally well
Cons
- ✕Chat-only — not a complete support platform
- ✕Per-agent pricing without a free tier
- ✕Requires separate tools for ticketing and knowledge base
The Bottom Line
Both Gorgias and LiveChat are solid tools in the Customer Support space. Gorgias edges ahead with a stronger overall rating (4.3 vs 4.3) and is the better choice for shopify and e-commerce stores handling customer support. However, if you prioritize teams where live chat is the primary customer support channel., LiveChat is worth serious consideration. We recommend trying the free tier or trial of each before committing.